# Free customer support tools Canonical: https://orka.chat/free-tools Updated: 2026-11-09 Use 20 free tools to inspect a live chat installation, move help articles, forecast support volume and prepare customer replies. Get results without an account. ## Live chat - [Live Chat Detector](https://orka.chat/live-chat-detector): Identify live chat software on a public website. Scan a URL for Orka, Crisp, Intercom, Tidio, Gorgias and other chat embed signatures. - [Chat Widget Preview](https://orka.chat/chat-widget-preview): Customize an Orka chat widget on a real homepage or your own screenshot. Try the launcher, change colors and test the conversation on desktop or mobile. - [Chat Welcome Message Generator](https://orka.chat/chat-welcome-message-generator): Write a website chat greeting for your homepage, pricing page, product page or checkout. Choose a language and show when your support team is available. ## Knowledge base - [Help Center to Markdown Converter](https://orka.chat/help-center-to-markdown-converter): Convert a public help center article URL to a downloadable Markdown file with headings, lists, code and links. Preview the converted text before exporting. - [Help Center Migration Checker](https://orka.chat/help-center-migration-checker): Prepare a help center migration from one public URL. Find linked article and collection candidates, discover advertised languages and export the inventory. - [Help Center Redirect Map Generator](https://orka.chat/help-center-redirect-map-generator): Match old and new help center article URLs from lists or XML sitemaps. Review exact matches, similar slugs and unresolved URLs in a downloadable redirect CSV. - [Help Center Broken Link Checker](https://orka.chat/help-center-broken-link-checker): Check up to eight internal links on a public help center page. See HTTP status, source link text, broken destinations and links that need manual verification. - [Support Tickets to FAQ Generator](https://orka.chat/support-tickets-to-faq-generator): Turn support questions into a ranked FAQ draft. Group repeated ticket subjects, count each topic and carry verified answers into a downloadable Markdown file. ## Support operations - [Live Chat Staffing Calculator](https://orka.chat/live-chat-staffing-calculator): Estimate how many live chat agents to schedule in your busiest hour using chat volume, concurrency, occupancy and time away from the inbox. - [Cost per Support Ticket Calculator](https://orka.chat/cost-per-support-ticket-calculator): Calculate support cost per resolved ticket from monthly labor, software and overhead. See the individual contribution of each cost category. - [Support Backlog Calculator](https://orka.chat/support-backlog-calculator): Estimate how many working days it takes to clear your ticket backlog while new tickets arrive. Compare daily arrivals with resolution capacity. - [First Response Time Calculator](https://orka.chat/first-response-time-calculator): Paste two timestamp columns to calculate mean, median and 90th-percentile first response time. See unanswered tickets and results by arrival hour. ## Ecommerce - [WISMO Calculator](https://orka.chat/wismo-calculator): Estimate how many “where is my order?” requests your store receives, how many agent hours they take and the monthly labor cost of tracking inquiries. - [Black Friday Support Forecast](https://orka.chat/black-friday-support-forecast): Forecast Black Friday and Cyber Monday support volume from expected orders. Estimate the busiest day, daily ticket average and hands-on agent hours. - [Ecommerce Contact Rate Calculator](https://orka.chat/ecommerce-contact-rate-calculator): Calculate support tickets per 100 orders. Compare two stores or periods and see how contact rate changes as order volume grows. - [Shopify FAQ Generator](https://orka.chat/shopify-faq-generator): Generate a Shopify FAQ page from your own shipping, delivery, return, tracking and contact details. Copy the answers or download the FAQ as Markdown. ## AI & writing - [AI Support Cost Calculator](https://orka.chat/ai-support-cost-calculator): Estimate monthly AI support spend and cost per conversation using your model’s input and output token prices, message usage and monthly volume. - [Support Conversation Anonymizer](https://orka.chat/support-conversation-anonymizer): Redact emails, web links, common phone numbers, IP addresses and order references in a chat transcript. Add names or addresses and review the result locally. - [Support Translation Checker](https://orka.chat/support-translation-checker): Compare an original support reply with a translation for changed prices, links, order references, email addresses and ISO dates. See each missing or added detail. - [Chat Transcript to Bug Report](https://orka.chat/chat-transcript-to-bug-report): Turn a customer support conversation into a Markdown bug report with quoted actions, observed behavior, environment and expected results for GitHub or Linear. ## Frequently asked questions ### Do I need an Orka account to use these tools? All 20 tools are free to use here. Open a tool, change the sample inputs and run it without signing in. ### Which tool should I use before moving a help center? Start with the migration checker to list links on a public collection page. Use the Markdown converter for an individual article, then compare your old and new URL lists in the redirect map generator. ### Can I export my results? You can copy reports and calculator results. The redirect map and migration inventory also offer CSV downloads. The article converter, FAQ generators and bug report tool also offer text files you can keep or edit.