# Gleap Review (2026): Pricing & Trade-offs Canonical: https://orka.chat/gleap-review Updated: 2026-10-19 [← The comparison library](/compare) Orka × Gleap THE PRODUCT REVIEW · 19 OCTOBER 2026 # Gleap review. in 2026 ## Support connected to product feedback Where Gleap earns its place, how its pricing works, and what to consider if you support several projects. [Try Orka free ↗](http://dashboard.orka.chat/signup)[Compare your cost ↓](#cost) By Orka · Revised 19 October 2026 DIFFERENT COURSES. YOUR CALL. [Price calculator](#cost)[At a glance](#overview)[The review](#review)[Project costs](#project-pricing)[FAQs](#faq)[Sources](#sources) COMPARE THE WHOLE BILL ## Your team. Your projects. The total. Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage. People answering 3 Just me A crew of 20 Distinct projects 3 One project Ten projects Gleap plan Starter · 1 seat, 1 project Team · unlimited seats & projects Pro · unlimited seats & projects Your monthly estimate for ALL projects (USD) Orka Pro €29.00 / month · EUR · AI separate 3 projects · one subscription · no extra project fee Gleap $179.00 / month · base only 3 projects · one subscription · $179.00 / month Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and [Orka’s included features](/pricing). Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim. Billing rules & official sources + Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional. [Project billing ↗](https://www.gleap.ai/pricing) USD monthly rates: Starter $35, Team $179, Pro $359. Annual equivalents are $29, $149 and $299. Team and Pro include unlimited seats and projects. Kai Support resolutions and other metered services are extra. [Official source ↗](https://www.gleap.ai/pricing) OUR EDITORIAL TAKE ## Where Gleap makes sense. Gleap has a real advantage when technical bug evidence and product feedback shape the support day. Orka suits a smaller crew that wants a clear home for conversations and public knowledge across its projects. BEST FIT Support connected to product feedback PRICE REFERENCE $179 / month Team · monthly · unlimited seats and projects RESEARCH BASIS Official documentation 18 October 2026 · By Orka WHAT STANDS OUT ## Reasons to take a closer look. Bug reports with screenshots and technical context Unlimited seats and projects from Team Knowledge, product feedback and support in one platform WHAT TO CHECK ## The details behind the headline. Use monthly prices rather than the annual headline Budget Kai usage and metered services separately Compare debugging needs alongside ordinary support ## Multiple products Starter has one seat and one project. Team and Pro include unlimited seats and projects without a project multiplier. [Read the source ↗](https://www.gleap.ai/pricing) ## Knowledge and self-service Public help center, custom domain and article knowledge for Kai from Team; article languages and AI translation are documented. [Read the source ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) ## The AI budget Kai Support is $0.29 per resolution; human handoffs are free. Token-based Support billing is available on request, and other agents/services have their own usage. [Read the source ↗](https://www.gleap.ai/pricing) INSIDE ORKA ## The next person gets the whole story. Leave a private note, mention a teammate and keep the conversation in one place. Your customer can carry on where they left off. [See how the team works together ↗](/features) COUNT PROJECTS, TOO ## Three products. How many subscriptions? The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate. ORKA PRO · UNLIMITED PROJECTS €29 / month total 3 people. 3 projects. One subscription. Launch a fourth project: still €29. GLEAP · Team · unlimited seats & projects $179 / month base total 3 projects · one subscription · $179.00 / month Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional. [How project billing works ↗](https://www.gleap.ai/pricing) Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim. GO A LITTLE DEEPER ## The reasoning, in bite-sized chapters. Open the questions that matter to your team. The full analysis is here whenever you want it. 01 ### Start with what happens after a customer reports a problem. + An ordinary support question may need a clear explanation. A bug report may need evidence that helps an engineer reproduce the failure. Those jobs overlap, but they are not identical. Gleap is particularly relevant when the same team needs to follow the issue from the customer conversation into product work. Its bug reporting tools can attach screenshots, device information and technical logs, with session replay available for supported setups. Orka is a sensible shortlist when your recurring job is answering accurately across a store, an app and a small SaaS. Project context, private notes, shared knowledge and human takeover cover that everyday support loop. Do not equate a visitor profile with a debugging recorder. If replay or technical evidence is mandatory, make it a separate trial requirement rather than expecting an inbox feature to replace it. [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) 02 ### Knowledge publishing is shared ground. + Gleap has a public help center, article collections, a custom domain and content inside its widget. The same knowledge informs Kai’s answers. It also documents article languages, translation and draft changes before publication. Those are substantive self-service capabilities, so this comparison does not award Orka an exclusive checkmark for having documentation. In Orka, a multilingual help center and custom domain are included from Free. Published articles also help Orky, while source edits flag translations for review. The practical test is to update a real policy, check the widget result and ask the assistant a follow-up question. A knowledge library earns its place when maintaining an answer is straightforward, not simply when its first article looks attractive. [Gleap knowledge base and help center ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) 03 ### Compare AI work using the right billing unit. + Gleap currently lists Kai Support at $0.29 per resolution; a handoff to your team is not charged as a resolution. Its page also offers token-based Kai Support billing on request. Other agents and services can create additional usage charges. That is different from claiming all AI work is covered by an unlimited-seat subscription. Orka separates the team plan from managed input and output token usage, with a provider-key option on Pro and Max. For a fair trial, record which replies actually answered the question, where a colleague stepped in, and what the measured usage cost. Do not assume a resolution equals one reply, or convert a token price into a fixed conversation price without a workload. Use your own short questions and long exceptions in both products. [Gleap plans and current AI billing ↗](https://www.gleap.ai/pricing) 04 ### A technical report can justify a different tool. + Gleap’s bug-reporting workflow can give engineering a marked screenshot, browser context and logs. It offers integrations into tools such as Jira, Linear and GitHub. For a software team receiving vague “it does not work” messages, reducing the time needed to reproduce a problem can be worth more than the difference between base subscriptions. That is a different buying reason from ordinary website chat. Orka’s current catalogue establishes conversation, visitor and cart context, not an equivalent automatic replay-and-log capture system. Ask your engineers to evaluate one difficult report and ask your support team to evaluate one routine question. The tool that wins one exercise need not win the other; decide which job consumes more of your week. [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) 05 ### Move public knowledge without confusing it with the whole workspace. + Orka supports automatic article imports from Gleap. Paste the public help-center URL during account creation or in the Help center tab, and the article import runs automatically. Once it is done, review the content, links and published destination before pointing customers to the new help center. An article import is not a transfer of every conversation, roadmap item, bug report, integration or automation. Make an inventory of the history you must retain and the workflows you still use. Start with one product and a small group of teammates. Let them answer ordinary questions and pass an exception between colleagues before replacing the existing widget across your portfolio. 06 ### Choose the workflow that matters to your team. + Choose Gleap when support is closely connected to collecting feedback and investigating software issues. Its unlimited team seats and projects deserve to be considered alongside those product tools. Choose Orka when you want a smaller support workspace with a free help center, multiple projects and clear control over when people or AI reply. During a trial, ask an occasional teammate to find a conversation, read the relevant article, add a note and take over. Then repeat with a customer reporting an actual defect. Our recommendation is based on the documented scope of each product, not a hands-on benchmark or a universal claim that cheaper means better. The useful answer is the one that fits the work your team really performs. YOUR OWN TRIAL IS THE DECIDING FACTOR ## Give it a real Tuesday. Use your actual portfolio. Connect the sites you support, with different branding and knowledge. Confirm which project a conversation belongs to. Ask an awkward second question. Follow a routine policy question with an exception. Check what the assistant knows and how a person takes over. Measure the full bill. Count people, properties, conversations and AI units according to this product’s rules. Include the plan that actually contains the features you need. Try a handover. Let someone who did not start the conversation pick it up. Check context, notes, access and the number of steps required. YOUR BEARINGS, BEFORE YOU DIVE IN ## Questions about Gleap. Still wondering about something? [Ask a human at Orka ↗](mailto:hello@orka.chat) What is Gleap best for? + A software team connecting customer support to product feedback and engineering investigations. How much does Gleap cost? + $179 / month for Team · monthly · unlimited seats and projects. USD monthly rates: Starter $35, Team $179, Pro $359. Annual equivalents are $29, $149 and $299. Team and Pro include unlimited seats and projects. Kai Support resolutions and other metered services are extra. Does Gleap charge for every project? + Starter includes one project. Team and Pro include unlimited projects and seats, so three projects do not mean three Team subscriptions. On monthly billing Team is $179 before AI and other usage. What are the main buying considerations? + Use monthly prices rather than the annual headline. Budget Kai usage and metered services separately. Compare debugging needs alongside ordinary support. Does Gleap suit a portfolio of products? + Starter has one seat and one project. Team and Pro include unlimited seats and projects without a project multiplier. Gleap has a real advantage when technical bug evidence and product feedback shape the support day. Orka suits a smaller crew that wants a clear home for conversations and public knowledge across its projects. Is this an independent, hands-on review? + No. This is an editorial analysis by Orka based on the linked official documentation and pricing. This article was revised on 19 October 2026; its pricing references are dated 18 October 2026. We do not claim a hands-on benchmark, award a fabricated score or present this as independent customer testimony. Corrections are welcome at hello@orka.chat. Your question for Orka ↗ Ask Orky · AI answers from our website, with sources. Your question is sent to OpenAI; please leave out personal information. [Privacy](/privacy) [Email your question ↗](mailto:hello@orka.chat) CHECK OUR WORK ## Good comparisons leave a paper trail. Editorial revision: 19 October 2026 . Pricing references: 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise. Open the official sources + [Gleap: projects and plan details ↗](https://www.gleap.ai/pricing) [Gleap knowledge base and help center ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) Spotted a mistake, or something changed? Please email [hello@orka.chat](mailto:hello@orka.chat) so we can correct it. [Read our editorial standards ↗](/resources#editorial-standards) FROM SHORTLIST TO FIRST CONVERSATION ## Ready to try it with your own product? [ 01 / Check the complete budget Compare 1, 3 and 10 projects, with the same team and explicit plan limits. ](/live-chat-pricing)[ 02 / Bring your Gleap articles Paste the public help-center link during signup or in Help center. Orka imports the articles automatically. ](/migrate-gleap-help-center-to-orka)[ 03 / Install on one real site Choose your platform, add the widget and send a test conversation before switching the rest. ](/installation) KEEP YOUR OPTIONS OPEN ## Three ways to explore Gleap. [ The side-by-side ### Orka vs Gleap Explore ↗ ](/orka-vs-gleap)[ The shortlist ### Gleap alternatives Explore ↗ ](/gleap-alternatives)[ The closer look ### Gleap review Explore ↗ ](/gleap-review) YOUR NEXT CONVERSATION STARTS HERE ## A home for every project. A little room to breathe. Live chat. Shared knowledge. An AI teammate. And a little room for the rest of your life. [Try Orka for free ↗ ](http://dashboard.orka.chat/signup)