# How to add Orka to Shopify Canonical: https://orka.chat/how-to-add-orka-to-shopify Updated: 2026-09-21 [← All installation guides](/installation) SHOPIFY INSTALLATION · SEPTEMBER 2026 # How to add Orka to Shopify. Your storefront. Your support crew. A small snippet in your site’s head. A direct line to the humans behind your project. [Follow the steps ↓](#installation-steps) Shopify Your website → One inbox Every project your Orka snippet ● YOUR SHOPIFY SITE Hi! Can you help me get started? [Before you start](#before)[Installation](#installation-steps)[Check it works](#check)[Questions](#faq) ## A quick check before you start. Permission to install apps or edit your store’s purchased/live theme. Use one installation method so the widget is not loaded twice. WHERE YOU WILL ADD IT Orka Shopify app, or Online Store → Themes → Edit code ONE PROJECT. ONE SNIPPET. ## Bring your site aboard. 01 ### Copy the right project’s snippet Open [your Orka dashboard](http://dashboard.orka.chat/), then Settings → your project → Installation. Under How to embed, click Copy Code. If this is a new website, create its project first so incoming messages have the right context. 02 ### Choose the app or the snippet The Orka app is available in the Shopify App Store. Install it and follow its setup if you prefer to avoid editing theme code. The steps below are the manual route. 03 ### Open the theme layout For manual installation, duplicate your theme first. Open Online Store → Themes, open the theme’s menu and choose Edit code. Open layout/theme.liquid. 04 ### Place the snippet inside the head Find the closing tag. Paste the complete snippet just before it, without removing the existing theme code. Save, then publish the edited theme when ready. [ Prefer the app? Open Orka on the Shopify App Store ↗](https://apps.shopify.com/orka-live-chat) THE INSTALLATION SNIPPET Copy example ```html ``` YOUR_PROJECT_ID is a placeholder. Copy the complete snippet from your own project’s Installation screen. This example contains no customer’s project ID. ### The Shopify detail that matters. Keep the app route and manual route separate. If you switch methods later, remove the previous installation before adding the new one. After replacing or updating your theme, check the widget again. A theme script adds website chat; it does not by itself promise order-management permissions or checkout integration. This guide covers your online storefront. A theme edit does not automatically place scripts inside Shopify checkout, and a trial version of a paid theme cannot be edited until purchased. THE FIRST HELLO IS YOUR TEST ## Installed is good. Working is better. Use a real published page and a test visitor. You are checking the complete journey, from the widget to the right project in your inbox. Open it like a customer. Visit the published site on desktop and mobile. Open the widget and check that it does not cover a key control. Send a recognizable test message. Use something like “Installation test — Shopify”. Check it arrives in the project you intended. Answer from the shared inbox. Reply once and confirm the answer reaches the visitor. Then visit another site page and check again. Set the welcome before inviting people in. Review your colors, availability, reply expectations and help articles. Choose AI behavior separately. ## One more project? Same open tab. Repeat with the next project’s snippet. SaaS, app, shop or publication: the conversations can all come to one inbox. [Explore the portfolio workflow ↗](/best-live-chat-for-multiple-websites) GOOD PRODUCT KNOWLEDGE. USEFUL SHOPPING ANSWERS. ## “Which size should I get?” A good question for Orky. 🐠 ### “I’m between two sizes.” Our size guide says this cut runs close to the body. If you prefer a relaxed fit, choose the larger of your two usual sizes. Example from a supplied size guide. Ask for relevant measurements if the guide needs them; never guarantee fit. 🪼 ### “Can I return a gift?” The published returns policy allows unused items within 30 days. I can show you the steps, or bring in the team for an exception. Example policy, not a universal Orka rule. Answer from your store’s actual policy. 🦈 ### “Where does my order ship from?” Your delivery guide explains the warehouse, dispatch time and destination zones. Here’s where to find the details for your country. Use published shipping information. Tracking a specific order needs the right connected data; do not invent its status. Illustrative replies. Train Orky with your actual product information, FAQs and policies. Choose drafts or automatic replies and keep a person available for exceptions. [Give Orky a useful knowledge base ↗](/help-center) YOUR BEARINGS, BEFORE YOU DIVE IN ## Your Shopify installation questions. Still wondering about something? [Ask a human at Orka ↗](mailto:hello@orka.chat) Where do I find my Orka snippet? + Log in to the Orka dashboard, open Settings, select the project for this website and choose Installation. Click Copy Code in How to embed. Use that project’s full snippet, not the placeholder shown in this guide. What do I need on Shopify? + Permission to install apps or edit your store’s purchased/live theme. Use one installation method so the widget is not loaded twice. This guide covers your online storefront. A theme edit does not automatically place scripts inside Shopify checkout, and a trial version of a paid theme cannot be edited until purchased. Do I add it to every page? + Use the site-wide header or the shared layout so the script is included wherever you want chat. Add it once, not through both a plugin and a theme. Test the homepage and an inner page. Does every website need a different project ID? + Use a separate Orka project for each distinct product or store whose context you want to keep separate. Copy its own snippet. The conversations can still appear together in your shared inbox. Why is the widget missing? + Check the published site, confirm the project ID and complete script are present, and look for duplicate installations. Review your platform’s plan restrictions, cache, consent settings and browser extensions. If it still fails, send Orka the public page URL and the error you see. Does installing the snippet enable AI automatically? + Installing the widget is separate from choosing your knowledge and AI behavior. Configure the project, review its answers and decide whether you want human replies, AI drafts or automatic replies. AI usage is separate from the team plan. Your question for Orka ↗ Ask Orky · AI answers from our website, with sources. Your question is sent to OpenAI; please leave out personal information. [Privacy](/privacy) [Email your question ↗](mailto:hello@orka.chat) THE DOCUMENTATION BEHIND THE GUIDE ## Checked, with a way to check again. Valid as of September 2026. Official sources checked 21 September 2026. Platform menus, plans and prices can change. If we have something wrong, email [hello@orka.chat](mailto:hello@orka.chat). [Orka app on the Shopify App Store ↗](https://apps.shopify.com/orka-live-chat) [Shopify: editing theme code ↗](https://help.shopify.com/en/manual/online-store/themes/customizing-themes/edit-code/edit-theme-code) [Shopify: theme layout ↗](https://shopify.dev/docs/storefronts/themes/architecture/layouts)