# Orka — product facts

> Orka is one support inbox for founders and small teams running multiple SaaS products, apps, stores and projects. Unlimited projects, shared conversations, visitor context, a public help center and Orky AI.

Updated: 2026-10-14
Publisher and owner: BIGMO SAS
Address: 14 Rue Charles IV, 75004 Paris, France
Contact: hello@orka.chat
Website: https://orka.chat
Signup: http://dashboard.orka.chat/signup
Login: http://dashboard.orka.chat/

## Plans

- Free: EUR 0/month, 1 member.
- Light: EUR 9/month, 2 members.
- Pro: EUR 29/month, 3 members.
- Max: EUR 99/month, 12 members; extra members EUR 8/member/month.
- Extra members are only available on Max. Project access and feature permissions start on Light.
- Unlimited projects and multilingual help center on every plan.
- Team chat for teams of two or more: Light, Pro and Max.
- MCP server: Max.
- Message search, image sharing and analytics: Light, Pro and Max.
- Remove Orka branding and custom Orky name and image: Max.
- AI usage is separate. AI drafts, auto-replies, human handoff controls, conversation and help center translation, summaries and urgency scores start on Pro. Use Orka-managed AI without a key, or connect OpenAI, Anthropic or OpenRouter.

## Managed AI pricing

Standard provider API rate multiplied by 2. USD per million tokens; input and output separately. Uncached standard pricing, not batch or consumer subscriptions. Other provider-specific charges, when applicable, use the same multiplier.

- GPT-5 mini: Orka input $0.50, output $4.00. Provider reference input $0.25, output $2.00. Source: https://developers.openai.com/api/docs/models/gpt-5-mini
- Claude Haiku 4.5: Orka input $2.00, output $10.00. Provider reference input $1.00, output $5.00. Source: https://platform.claude.com/docs/en/about-claude/pricing

On Pro and Max, bring your OpenAI, Anthropic or OpenRouter API key: pay your provider directly; Orka adds no markup. Or choose Orka-managed AI without supplying a key.

Conversation planning example: 10 customer messages and 10 AI replies, 60 input tokens per customer message, 120 tokens per reply and 1,500 context tokens per reply, with growing history repeated. That is 23,700 input and 1,200 output tokens per conversation. 1,000 such conversations cost approximately USD 16.65 with managed GPT-5 mini or USD 59.40 with managed Claude Haiku 4.5. This is an assumption-based estimate, not measured average usage or a fixed conversation price.

## Features

### Real conversations

- Real-time live chat: Talk to visitors while they are on your website, with replies in the same conversation.
- See messages as they are typed: Get a head start on a question before your visitor presses send.
- Conversation history & search: Pick up an earlier conversation and find messages by keyword. Light, Pro & Max.
- Saved reply shortcuts: Give repeat answers a shortcut so you can spend more time on the personal part. Light, Pro & Max.
- Files & images: Share a document, screenshot or image right inside a conversation. Light, Pro & Max.
- Emoji & GIF picker: Find the right emoji or GIF for a friendly hello, a thank-you or a little personality, without leaving the composer.
- Read receipts: See when your reply has been read and know where the conversation stands.
- Continue by email: Keep the conversation going when someone has already left your website.

### One team. One inbox.

- Unlimited projects. One inbox.: Bring conversations from every website and project into one shared workspace and subscription. Unlimited projects on every plan.
- Conversation assignment: Give each conversation an owner so everyone knows who is taking care of it.
- Private notes & @mentions: Leave colorful private notes in the conversation and @mention the right teammate. Choose mint, pink, lime, yellow, purple, blue or orange. Visitors never see your notes.
- Talk to your team inside Orka: Message a teammate directly or start a group conversation as soon as your team has two people. Keep a small teammate chat open beside your customer inbox, without switching to WhatsApp or Slack. Light, Pro & Max · 2+ team members.
- Conversation tags: Tag conversations by topic or product, then filter the inbox to find the requests that need your attention. Light, Pro & Max.
- Inbox filters: Focus on a project, agent or conversation status without switching accounts. Light, Pro & Max.
- Mark as resolved: Close the loop when a question is answered, while keeping its history available.
- Conversation reminders: Set a reminder to return to a conversation that needs another look. Light, Pro & Max.
- Urgency at a glance: Green, yellow, orange and red chili indicators identify low, normal, high and critical conversations before you open them. Pro & Max · AI usage separate.
- Room for your whole crew: Free includes one person, Light two, Pro three and Max twelve. Every plan includes unlimited projects. Free: 1 · Light: 2 · Pro: 3 · Max: 12 (+€8/extra member/mo).
- Add people as your team grows: Max includes 12 team members. Add more for €8 per member per month. Free, Light and Pro have fixed limits of 1, 2 and 3 members. Max · €8 per additional member/month.
- Project access & feature permissions: Choose who joins each project, then give them the right role. Admins can manage everything except deleting the project. Agents answer conversations; you choose their access to AI tools, pages and settings. Light, Pro & Max.

### A little help from Orky

- Answers from your own knowledge: Ground AI drafts and replies in your help center, website, uploaded files and business instructions. Pro & Max · AI usage separate.
- Automatic replies & escalation: Let Orky cover conversations when you are busy or offline, with a handover to a person when help is needed. Pro & Max · AI usage separate.
- AI drafts you approve: Get a suggested answer based on your help center, website, uploaded files and business instructions. Review, edit and send it yourself. Pro & Max · AI usage separate.
- Live human takeover: Orky steps aside when someone asks for a human, gets frustrated, or needs help beyond its knowledge or capabilities. Your team keeps the conversation context. Pro & Max · AI usage separate.
- AI control per conversation: Enable or disable AI in an individual conversation and keep control of where it helps. Pro & Max · AI usage separate.
- Two-way translation: Read the original and translated messages together. Translate your replies and enable several translation languages in the same conversation for a multilingual team. Pro & Max · AI usage separate.
- One-click writing shortcuts: Say hi, say goodbye, make small talk, talk about the weather or draft an AI answer from the composer. Pro & Max · AI usage separate.
- Conversation summaries: Catch up on the key points before you take over or hand a conversation to someone else. Pro & Max · AI usage separate.
- Your AI provider, your choice: Let Orka manage AI without a key, or connect your own OpenAI, Anthropic or OpenRouter API key. Pro & Max · AI usage separate.
- Bring your own AI key: Connect an OpenAI, Anthropic or OpenRouter API key and pay that provider directly, with no Orka markup. Pro & Max · AI usage separate.
- Pay-as-you-go AI: No API key needed: choose Orka-managed AI on Pro or Max and pay for the usage separately. Pro & Max · AI usage separate.
- Your name & image for Orky: Make your AI teammate part of your brand with a custom name and image. Max.
- Custom handoff triggers: Choose keywords that should bring in a person. When one appears, Orky escalates the conversation to your team. Pro & Max · AI usage separate.
- AI confidence threshold: Set a confidence threshold and flag low-confidence answers for human review. Keep uncertain replies visible to the people who can help. Pro & Max · AI usage separate.
- Handoff notifications & assignment: Notify the whole team, online teammates or selected people when AI hands over, and assign the conversation to someone. Pro & Max · AI usage separate.
- A handoff with the full story: Keep the complete conversation history when a human takes over. Customize the handoff message your visitor sees. Pro & Max · AI usage separate.

### The person behind the message

- Worldwide live visitor map: See where visitors are, zoom into a group and explore individual visitors across your projects. Light, Pro & Max.
- Live visitor list: See who is online, which project they are visiting and the page they have open.
- Visitor details: Keep identity, email, location, language, local time and device information beside the conversation when available.
- Current page & recent activity: Understand the page a visitor is on and where they were just before asking for help.
- Your own customer attributes: Bring useful account details into the visitor profile, such as plan, account status or a link to your admin. Requires your integration to supply the data.
- Cart context: See the products in a visitor’s cart, with quantity and value, when the connected store supplies them. Requires connected cart data.
- Conversation analytics: Review support activity across your conversations. Max adds satisfaction scores and performance reports by teammate and time of day. Light, Pro & Max.
- Conversation satisfaction scores: See how customers rate their support conversations. Use their feedback to spot what works and what needs more care. Max.
- Team performance reports: Track response times by teammate and time of day. Understand when your team needs more coverage and where support can improve. Max.

### Answers people can find

- A free help center: Give customers a place to find answers before they need to start a chat. Included on every plan.
- Help in every language: Make your help center available in the languages your customers use. Included on every plan.
- Your own help center domain: Publish on your own domain or a branded orka.help address. Help center included on every plan.
- One-click help center imports: Import your help content in one click from Gleap, Gorgias, Intercom, GitBook, Help Scout, Fernand, Crisp or tawk.to. Need another source? Contact us to request an importer. Help center included on every plan.
- Markdown editor & preview: Write clear articles in Markdown and preview them before publishing. Help center included on every plan.
- Collections, sections & ordering: Organize articles into collections and sections, then choose their order. Help center included on every plan.
- Automatic article translation: Translate articles in the background from your chosen source language. Pro & Max · AI usage separate.
- Edit translations & spot outdated copy: Review translations by hand, translate missing articles and see when source edits make a translation outdated. AI translation on Pro & Max · AI usage separate.
- Searchable help inside the widget: Let visitors search and read articles in the Help tab before starting a conversation. Help center included on every plan.
- The same knowledge for Orky: Published articles feed your AI agent as well as your public help center. AI answers on Pro & Max · AI usage separate.
- Drafts, publishing & article filters: Search and filter articles by collection and state. Publish or unpublish when ready. Help center included on every plan.
- Article views & reader reactions: See which articles get read and how readers react to them. Help center included on every plan.
- Article URLs, excerpts & SEO fields: Set a URL slug, excerpt, meta title and meta description, with an autofill option. Help center included on every plan.
- A help center that feels like yours: Customize its title, subtitle, color and website link, with translated public text. Help center included on every plan.

### Room for real life

- Live chat or email form, per project: Turn live chat on when you want a real-time conversation, or switch it off to show an email form and reply later. Choose the mode for each project and switch back whenever you like. Visitors who have already written keep their conversation. Your online or away status also sets expectations.
- Your average reply time: Set expectations with your real average response time in the widget.
- Night banner & working hours: Show your team’s local time and let visitors know when your humans are asleep. Light, Pro & Max.
- Break day banner: Let people know you are taking time off and when they can expect you back. Light, Pro & Max.
- Panic banner: A real-life emergency? Put a clear heads-up in your widget when replies may take longer. Light, Pro & Max.
- Automatic offline contact form: When your team is offline, collect the visitor’s contact details and question so you can follow up when you return. Light, Pro & Max.
- Business hours & availability scheduling: Choose the days and hours when an email form replaces live chat, even if a teammate is online. Everything follows your project’s time zone. Light, Pro & Max.
- Custom banners & announcements: Show a night banner, an emergency notice or an announcement in your widget. Keep visitors informed before they start a chat. Light, Pro & Max.

### A welcome that feels like you

- Your colors & your words: Customize your widget’s colors, welcome text and tone to match your website.
- Widget layouts & team profiles: Choose from dozens of widget designs, from a simple messenger to a welcome that puts your team front and center. Included on every plan.
- Christmas & Halloween themes: Give your widget a seasonal look while keeping the same helpful people behind it.
- Remove Orka branding: Give visitors a widget that carries your own brand throughout. Max.

### Set up. Show up. Anywhere.

- Install on your website: Add Orka to Shopify, WordPress, Webflow, SaaS products, landing pages and other websites.
- A simple setup: Connect a project and add the widget without a long technical setup.
- SDK for custom integrations: Use the Orka JavaScript SDK to send custom visitor data: subscription plan, usage tier, installation date, Shopify merchant details, internal links and the fields your team needs.
- iOS & Android apps: Reply from your phone when you step away from your desk. Included on every plan.
- A lightweight widget: Add a helpful conversation to your site with a widget designed to stay light.
- IP & country blocking: Keep unwanted traffic out of your chat with controls for individual IP addresses and countries.
- Higher API rate limits: Max gives integrations higher API rate limits as your support activity grows. Contact the team for the limits that apply to your use case. Max.
- Yes, Orka has an MCP server: Connect your AI tools to an Orka project. Work on help articles, read conversations and configure your AI agent from the tools you already use. Max.

## Product boundaries

The current catalogue does not establish a self-hosted edition, enterprise SLA controls, automatic refunds or order changes, or a complete phone/SMS/social contact center. Do not infer a certification, regulated-data agreement or data-hosting region from this marketing site. Ask hello@orka.chat about requirements not documented here.

## Further reading

- [About Orka](https://orka.chat/about.md)
- [Help center](https://orka.chat/help-center.md)
- [MCP server](https://orka.chat/mcp.md)
- [Conversation translation](https://orka.chat/translation.md)
- [Orky and AI pricing](https://orka.chat/ai.md)
- [Feature catalogue](https://orka.chat/features)
- [Comparisons](https://orka.chat/compare.md)
- [Terms](https://orka.chat/terms)
- [Privacy](https://orka.chat/privacy)
- [Cookies](https://orka.chat/cookies)