# Orka vs Freshchat (2026): Pricing & Projects Canonical: https://orka.chat/orka-vs-freshchat Updated: 2026-10-19 [← The comparison library](/compare) Orka × Freshchat THE COMPARISON · 19 OCTOBER 2026 # Orka vs Freshchat. in 2026 ## Freshworks messaging. Or one home for every project. One decision. Clear differences. Find the right home for your customers, your crew and every product you run. [Try Orka free ↗](http://dashboard.orka.chat/signup)[Compare your cost ↓](#cost) By Orka · Revised 19 October 2026 DIFFERENT COURSES. YOUR CALL. [Price calculator](#cost)[At a glance](#overview)[Compare features](#comparison)[Project costs](#project-pricing)[FAQs](#faq)[Sources](#sources) COMPARE THE WHOLE BILL ## Your team. Your projects. The total. Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage. People answering 3 Just me A crew of 20 Distinct projects 3 One project Ten projects Freshchat plan Free · up to 10 agents Growth Pro Enterprise Your monthly estimate for ALL projects (USD) Orka Pro €29.00 / month · EUR · AI separate 3 projects · one subscription · no extra project fee Freshchat $69.00 / month · base only 3 sites · one subscription · $69.00 base total Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and [Orka’s included features](/pricing). Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim. Billing rules & official sources + Freshworks documents one Freshchat account across several websites, with separate site IDs and multiple widgets. Seats and add-ons drive this estimate, not a subscription multiplied by every domain. [Project billing ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) USD monthly list rates: Growth $23, Pro $59, Enterprise $95 per agent; annual equivalents $19/$49/$79. Free allows up to 10 agents. Freddy AI, Copilot, channel usage and other add-ons are separate. Rates were checked against Freshworks’ current USD pricing on 18 October 2026. [Official source ↗](https://www.freshworks.com/live-chat-software/pricing/) THE SHORT VERSION ## Two good tools. Different reasons to choose them. Orka ### Every product you run. One support inbox. Founders who want projects, public documentation and optional AI together in a compact hosted workspace. Unlimited projects, on every plan Free multilingual help center + custom domain Reply yourself, review a draft, or let Orky help [Explore the Orka toolkit ↗](/features) Freshchat ### Messaging in the Freshworks ecosystem. A team that needs Freshworks messaging channels, routing and integration with an existing service operation. Free shared inbox for up to ten agents Paid messaging channels and Freshworks connections Pro routing and SLA controls; Enterprise adds further controls [Explore the documented offer ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) THE DETAILS THAT CHANGE THE DECISION ## Same question. Two clear answers. Plan names and billing units stay attached to each feature. Follow the source for the full conditions. What matters Orka Freshchat The working day One crew supporting several SaaS products, apps and stores. Messaging in the Freshworks ecosystem. [Read the source ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) Multiple projects Unlimited projects on every plan. See conversations together or filter by project; set teammate access. One Freshchat account can serve multiple websites. Site IDs distinguish context and multiple widgets support different branding. [Read the source ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) Price per project No extra project fee. Unlimited projects included in every Orka subscription. Freshworks documents one Freshchat account across several websites, with separate site IDs and multiple widgets. Seats and add-ons drive this estimate, not a subscription multiplied by every domain. [Read the source ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) Subscription Free €0 / 1 person · Light €9 / 2 · Pro €29 / 3 · Max €99 / 12. Monthly EUR; extra Max members €8 each. AI separate. $23 / agent. Growth · monthly · AI usage separate. USD monthly list rates: Growth $23, Pro $59, Enterprise $95 per agent; annual equivalents $19/$49/$79. Free allows up to 10 agents. Freddy AI, Copilot, channel usage and other add-ons are separate. Rates were checked against Freshworks’ current USD pricing on 18 October 2026. [Read the source ↗](https://www.freshworks.com/live-chat-software/pricing/) Knowledge & self-service Public help center, own domain, Markdown articles, collections and in-widget search on all plans. Freshchat has FAQ content; Freshworks documents its transfer into solution articles for Freshdesk Omni. Confirm the standalone plan’s public portal scope rather than assuming every Freshdesk capability is included. [Read the source ↗](https://partnersupport.freshworks.com/support/solutions/articles/50000014309-initiate-freshdesk-omni-2025-upgrade-and-transfer-configurations) AI budget On Pro and Max: Orka-managed AI with no key to connect, or your OpenAI, Anthropic or OpenRouter key with no Orka markup. Managed usage uses named model rates ×2. Freddy AI Agent is listed at $49 per 100 sessions after a one-time allowance of 500 sessions per account. Copilot is an optional per-agent add-on on Pro and Enterprise; keep it separate from the base seats. [Read the source ↗](https://www.freshworks.com/live-chat-software/pricing/) A reason to choose it A mixed portfolio, a shared team and human support with optional AI. A team that needs Freshworks messaging channels, routing and integration with an existing service operation. [Read the source ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) Check before buying Free is one person; search, image sharing and analytics start on Light. Branding removal and Orky renaming are Max features. Keep Freshchat, Freshdesk and Freshdesk Omni pricing separate. Freddy sessions and Copilot have their own charges. Confirm public help-center requirements in the exact package. [Read the source ↗](https://www.freshworks.com/live-chat-software/pricing/) Related to an orca? Very much so. Meet Orky. No orca connection claimed. Our only non-scientific comparison. Need the full Orka checklist? [Explore every feature](/features), including collaboration, visitor context, translation, availability and customization. COUNT PROJECTS, TOO ## Three products. How many subscriptions? The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate. ORKA PRO · UNLIMITED PROJECTS €29 / month total 3 people. 3 projects. One subscription. Launch a fourth project: still €29. FRESHCHAT · Growth $69 / month base total 3 sites · one subscription · $69.00 base total Freshworks documents one Freshchat account across several websites, with separate site IDs and multiple widgets. Seats and add-ons drive this estimate, not a subscription multiplied by every domain. [How project billing works ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim. BUILT FOR YOUR NEXT LAUNCH, TOO ## Your ideas multiply. Your inbox doesn’t have to. A tiny SaaS. An app you shipped last weekend. A Shopify store. Orka gives the people behind them one place to answer, with each project’s context still attached. [See how the projects fit together ↗](/live-chat-for-multiple-websites) All projects 3 conversations ◈ My SaaS Can you help me upgrade? ● ▧ My store I’d like to return my cap. ● ⌘ My new app Could I speak to a person? ● One inbox. Unlimited projects. ↗ INSIDE ORKA ## An answer. Before another message. Your published articles are searchable inside the chat widget. The same knowledge can help Orky answer when you enable AI. [Explore the help center ↗](/help-center) GO A LITTLE DEEPER ## The reasoning, in bite-sized chapters. Open the questions that matter to your team. The full analysis is here whenever you want it. 01 ### Compare Freshchat with Freshchat. + Freshworks sells several connected products. Freshchat is the messaging product; Freshdesk and Freshdesk Omni have their own plans and scope. A comparison becomes misleading when it takes the cheapest Freshchat seat and silently attaches every feature from another Freshworks product. Start with the contract and configuration you actually intend to buy. Orka brings website conversations, a public article library and optional AI into its project workspace. For a small team that wants those pieces together, that can make the purchasing decision easier. For a team already working in Freshworks, keeping a connected operational setup may be more valuable. Identify which systems the team uses today, which information must appear in the conversation and which workflows would have to be rebuilt. [Freshchat plans and current feature matrix ↗](https://www.freshworks.com/live-chat-software/pricing/) 02 ### Count paid agents without adding an invented website fee. + Freshworks’ USD list rates put monthly Growth at $23 per agent, Pro at $59 and Enterprise at $95. The annual equivalents are $19, $49 and $79. Three Growth agents therefore cost $69 before usage. The Free tier accommodates up to ten agents, which is a meaningful option for teams whose requirements fit its features. Freshchat also documents using one account across several websites. Our calculator does not multiply that $69 base by three just because you have three domains. Orka Pro is €29 for three teammates and unlimited projects. That still leaves a question about scope: paid routing, channels and AI options should be compared at the tier you need, in the correct currency and with the correct commitment. A lower headline number is not a substitute for that exercise. [Freshchat plans and current feature matrix ↗](https://www.freshworks.com/live-chat-software/pricing/)[Freshworks official USD reference list (June 2025) ↗](https://dam.freshworks.com/m/4bf615e1eea87a7/original/Freshworks-Price-List.pdf)[Freshchat across multiple websites and products ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) 03 ### Multiple websites do not always mean separate accounts. + Freshworks describes site IDs that distinguish visitor and conversation context across websites, and multiple widgets for different branding. That gives Freshchat a documented multi-site story. The comparison should acknowledge it instead of treating every competitor as if it sells a compulsory subscription for each website. Test the distinction with two products a customer might use under the same email address. Open a conversation in each, check what a teammate sees and verify which brand the reply appears under. In Orka, the project remains part of the shared inbox and access setup. The useful question is whether the arrangement preserves the right context for your people, not whether both marketing pages can truthfully say “multiple websites.” [Freshchat across multiple websites and products ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) 04 ### A widget FAQ and a public help center are different requirements. + Freshworks documents FAQ content in Freshchat and its migration into solution articles when moving to Freshdesk Omni. That establishes a knowledge workflow, but it is not permission to assume every standalone Freshchat tier includes the full public portal and publishing features of Freshdesk. Confirm the article destination, branding and permissions in the offer you receive. Orka includes a public help site, custom domain, collections and searchable help inside the widget on every plan. If this is central to your choice, trial the whole customer path: discover an article from the web, read it in the widget and ask a follow-up. Evaluate the editing experience too. A useful knowledge system should be easy for a teammate to keep current after the initial launch. [Freshchat FAQs and Freshdesk Omni knowledge migration ↗](https://partnersupport.freshworks.com/support/solutions/articles/50000014309-initiate-freshdesk-omni-2025-upgrade-and-transfer-configurations) 05 ### Give Freddy its own line in the budget. + The current Freshchat plan page lists Freddy AI Agent at $49 per 100 sessions on paid tiers, after a one-time allowance of 500 sessions per account. Pro and Enterprise can add Freddy AI Copilot, with a separate per-agent price. Session allowances, paid agents and optional channel usage should remain distinct when estimating costs. Do not label a session as a successful resolution unless the vendor’s billing definition says that. Orka uses managed model tokens or your own provider key on Pro and Max. Compare a measured batch of routine questions and human handoffs instead of inventing a conversion between the two billing units. Keep a record of how much context the assistant needed and how often somebody repaired its response. Those details make an AI budget more useful than a single attractive cost-per-answer claim. [Freshchat plans and current feature matrix ↗](https://www.freshworks.com/live-chat-software/pricing/)[Freshworks official USD reference list (June 2025) ↗](https://dam.freshworks.com/m/4bf615e1eea87a7/original/Freshworks-Price-List.pdf) 06 ### Routing can be a good reason to pay for a higher tier. + Freshchat’s plan matrix places intelligent routing and multiple SLA policies on Pro, with additional skills-based and security controls on Enterprise. These features matter when a service team needs formal distribution and response processes. An organization already using those controls should test them before choosing a smaller replacement. Orka focuses on assignment, notes, mentions, context and practical AI handoff for a shared crew. Its published catalogue should not be stretched into a promise of an equivalent enterprise contact center. Ask both products to route a real exception, pass it to the appropriate person and preserve the prior exchange. Then ask someone new to the team to explain why the conversation landed where it did. That is a more revealing test than a simple successful greeting. [Freshchat plans and current feature matrix ↗](https://www.freshworks.com/live-chat-software/pricing/) 07 ### Choose your next support workflow, not just your next subscription. + Freshchat is worth shortlisting when the Freshworks ecosystem, multiple messaging channels or formal routing are important to your operation. Orka is a strong candidate when the same small crew supports a portfolio and wants approachable chat, documentation and optional AI without another project fee. For a move, start with one site and confirm the knowledge-import path with Orka before promising that all content will transfer automatically. Freshchat is not listed among the supported one-click help-center importers. Conversation history and integrations also require their own plan. Keep the existing service available while you test the new widget, the public help destination and one real handover. An orderly transition gives you evidence about the workflow rather than relying on a pricing table alone. 08 ### What the Orka subscription actually includes. + Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup. The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around. On Light and above, team chat for two or more people, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies. Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports, the MCP server and higher API rate limits. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice. 09 ### How to read this comparison. + This guide is published by Orka, not an independent review site. This guide was updated on 18 October 2026. Competitor facts are supported by the linked official product pages, documentation and developer-maintained listings; the update date describes this editorial revision, not a claim that every source was published or fully rechecked on that day. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here. The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order. The accompanying trial checklist helps you test the tasks that matter to your own team. We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka. YOUR BEARINGS, BEFORE YOU DIVE IN ## Orka vs Freshchat. Your questions, answered. Still wondering about something? [Ask a human at Orka ↗](mailto:hello@orka.chat) Does Freshchat require another subscription for each website? + Freshworks documents using the same Freshchat account across several websites, with site IDs and multiple widgets. This calculator multiplies paid agents, not website count. Confirm any additional account separation or add-ons your setup requires. Who should choose Orka over Freshchat? + Founders who want projects, public documentation and optional AI together in a compact hosted workspace. Orka is especially useful when the same people answer for several different products. Test project filtering, teammate access and a handover between products before deciding. When might Freshchat be the better fit? + A team that needs Freshworks messaging channels, routing and integration with an existing service operation. Free shared inbox for up to ten agents. Paid messaging channels and Freshworks connections. Pro routing and SLA controls; Enterprise adds further controls. How do Freshchat and Orka handle several websites? + One Freshchat account can serve multiple websites. Site IDs distinguish context and multiple widgets support different branding. Orka includes unlimited projects from Free, with all conversations together or filtered by project. What about the help center? + Freshchat has FAQ content; Freshworks documents its transfer into solution articles for Freshdesk Omni. Confirm the standalone plan’s public portal scope rather than assuming every Freshdesk capability is included. Orka includes its public help center, custom domain, multilingual publishing and widget search on every plan. Can I compare AI cost per conversation? + Freddy AI Agent is listed at $49 per 100 sessions after a one-time allowance of 500 sessions per account. Copilot is an optional per-agent add-on on Pro and Enterprise; keep it separate from the base seats. Orka bills managed AI by the named model’s input and output tokens at standard API rates ×2, or, on Pro and Max, you can connect your own OpenAI, Anthropic or OpenRouter key with no Orka markup. Our AI pricing calculator provides a planning estimate for ten customer messages and ten AI replies, including repeated context. Actual token use varies with message length and knowledge. Can I move from Freshchat to Orka? + Start by testing one project and its widget, help content and teammate access. Article-import support depends on the source format and provider. Ask hello@orka.chat about your migration; do not assume all conversation history and automations transfer automatically. How current is this comparison? + Revised 19 October 2026, with pricing references dated 18 October 2026 and linked official pricing, product and project-billing references. Orka publishes this comparison and has a commercial interest in it. If a fact is wrong or a plan changes, please email hello@orka.chat so we can update it. Your question for Orka ↗ Ask Orky · AI answers from our website, with sources. Your question is sent to OpenAI; please leave out personal information. [Privacy](/privacy) [Email your question ↗](mailto:hello@orka.chat) CHECK OUR WORK ## Good comparisons leave a paper trail. Editorial revision: 19 October 2026 . Pricing references: 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise. Open the official sources + [Freshchat plans and current feature matrix ↗](https://www.freshworks.com/live-chat-software/pricing/) [Freshworks official USD reference list (June 2025) ↗](https://dam.freshworks.com/m/4bf615e1eea87a7/original/Freshworks-Price-List.pdf) [Freshchat: projects and plan details ↗](https://crmsupport.freshworks.com/support/solutions/articles/50000004475-how-can-i-get-the-freshchat-messenger-across-all-my-websites-portals-products-) [Freshchat FAQs and Freshdesk Omni knowledge migration ↗](https://partnersupport.freshworks.com/support/solutions/articles/50000014309-initiate-freshdesk-omni-2025-upgrade-and-transfer-configurations) Spotted a mistake, or something changed? Please email [hello@orka.chat](mailto:hello@orka.chat) so we can correct it. [Read our editorial standards ↗](/resources#editorial-standards) FROM SHORTLIST TO FIRST CONVERSATION ## Ready to try it with your own product? [ 01 / Check the complete budget Compare 1, 3 and 10 projects, with the same team and explicit plan limits. ](/live-chat-pricing)[ 02 / Check help-center import support See supported sources and what an article import includes before planning your move. ](/help-center-migration)[ 03 / Install on one real site Choose your platform, add the widget and send a test conversation before switching the rest. ](/installation) KEEP YOUR OPTIONS OPEN ## Three ways to explore Freshchat. [ The side-by-side ### Orka vs Freshchat Explore ↗ ](/orka-vs-freshchat)[ The shortlist ### Freshchat alternatives Explore ↗ ](/freshchat-alternatives)[ The closer look ### Freshchat review Explore ↗ ](/freshchat-review) YOUR NEXT CONVERSATION STARTS HERE ## Every product you run. One support inbox. Live chat. Shared knowledge. An AI teammate. And a little room for the rest of your life. [Try Orka for free ↗ ](http://dashboard.orka.chat/signup)