# Orka vs Gleap (2026): Pricing & Projects Canonical: https://orka.chat/orka-vs-gleap Updated: 2026-10-19 [← The comparison library](/compare) Orka × Gleap THE COMPARISON · 19 OCTOBER 2026 # Orka vs Gleap. in 2026 ## Support and product feedback. Or a simpler home for your crew. One decision. Clear differences. Find the right home for your customers, your crew and every product you run. [Try Orka free ↗](http://dashboard.orka.chat/signup)[Compare your cost ↓](#cost) By Orka · Revised 19 October 2026 DIFFERENT COURSES. YOUR CALL. [Price calculator](#cost)[At a glance](#overview)[Compare features](#comparison)[Project costs](#project-pricing)[FAQs](#faq)[Sources](#sources) COMPARE THE WHOLE BILL ## Your team. Your projects. The total. Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage. People answering 3 Just me A crew of 20 Distinct projects 3 One project Ten projects Gleap plan Starter · 1 seat, 1 project Team · unlimited seats & projects Pro · unlimited seats & projects Your monthly estimate for ALL projects (USD) Orka Pro €29.00 / month · EUR · AI separate 3 projects · one subscription · no extra project fee Gleap $179.00 / month · base only 3 projects · one subscription · $179.00 / month Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and [Orka’s included features](/pricing). Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim. Billing rules & official sources + Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional. [Project billing ↗](https://www.gleap.ai/pricing) USD monthly rates: Starter $35, Team $179, Pro $359. Annual equivalents are $29, $149 and $299. Team and Pro include unlimited seats and projects. Kai Support resolutions and other metered services are extra. [Official source ↗](https://www.gleap.ai/pricing) THE SHORT VERSION ## Two good tools. Different reasons to choose them. Orka ### Every product you run. One support inbox. A small crew looking for affordable, hosted support and multilingual help across a mixed portfolio. Unlimited projects, on every plan Free multilingual help center + custom domain Reply yourself, review a draft, or let Orky help [Explore the Orka toolkit ↗](/features) Gleap ### Support connected to product feedback. A software team connecting customer support to product feedback and engineering investigations. Bug reports with screenshots and technical context Unlimited seats and projects from Team Knowledge, product feedback and support in one platform [Explore the documented offer ↗](https://www.gleap.ai/pricing) THE DETAILS THAT CHANGE THE DECISION ## Same question. Two clear answers. Plan names and billing units stay attached to each feature. Follow the source for the full conditions. What matters Orka Gleap The working day One crew supporting several SaaS products, apps and stores. Support connected to product feedback. [Read the source ↗](https://www.gleap.ai/pricing) Multiple projects Unlimited projects on every plan. See conversations together or filter by project; set teammate access. Starter has one seat and one project. Team and Pro include unlimited seats and projects without a project multiplier. [Read the source ↗](https://www.gleap.ai/pricing) Price per project No extra project fee. Unlimited projects included in every Orka subscription. Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional. [Read the source ↗](https://www.gleap.ai/pricing) Subscription Free €0 / 1 person · Light €9 / 2 · Pro €29 / 3 · Max €99 / 12. Monthly EUR; extra Max members €8 each. AI separate. $179 / month. Team · monthly · unlimited seats and projects. USD monthly rates: Starter $35, Team $179, Pro $359. Annual equivalents are $29, $149 and $299. Team and Pro include unlimited seats and projects. Kai Support resolutions and other metered services are extra. [Read the source ↗](https://www.gleap.ai/pricing) Knowledge & self-service Public help center, own domain, Markdown articles, collections and in-widget search on all plans. Public help center, custom domain and article knowledge for Kai from Team; article languages and AI translation are documented. [Read the source ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) AI budget On Pro and Max: Orka-managed AI with no key to connect, or your OpenAI, Anthropic or OpenRouter key with no Orka markup. Managed usage uses named model rates ×2. Kai Support is $0.29 per resolution; human handoffs are free. Token-based Support billing is available on request, and other agents/services have their own usage. [Read the source ↗](https://www.gleap.ai/pricing) A reason to choose it A mixed portfolio, a shared team and human support with optional AI. A software team connecting customer support to product feedback and engineering investigations. [Read the source ↗](https://www.gleap.ai/pricing) Check before buying Free is one person; search, image sharing and analytics start on Light. Branding removal and Orky renaming are Max features. Use monthly prices rather than the annual headline. Budget Kai usage and metered services separately. Compare debugging needs alongside ordinary support. [Read the source ↗](https://www.gleap.ai/pricing) Related to an orca? Very much so. Meet Orky. No orca connection claimed. Our only non-scientific comparison. Need the full Orka checklist? [Explore every feature](/features), including collaboration, visitor context, translation, availability and customization. COUNT PROJECTS, TOO ## Three products. How many subscriptions? The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate. ORKA PRO · UNLIMITED PROJECTS €29 / month total 3 people. 3 projects. One subscription. Launch a fourth project: still €29. GLEAP · Team · unlimited seats & projects $179 / month base total 3 projects · one subscription · $179.00 / month Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional. [How project billing works ↗](https://www.gleap.ai/pricing) Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim. BUILT FOR YOUR NEXT LAUNCH, TOO ## Your ideas multiply. Your inbox doesn’t have to. A tiny SaaS. An app you shipped last weekend. A Shopify store. Orka gives the people behind them one place to answer, with each project’s context still attached. [See how the projects fit together ↗](/live-chat-for-multiple-websites) All projects 3 conversations ◈ My SaaS Can you help me upgrade? ● ▧ My store I’d like to return my cap. ● ⌘ My new app Could I speak to a person? ● One inbox. Unlimited projects. ↗ INSIDE ORKA ## An answer. Before another message. Your published articles are searchable inside the chat widget. The same knowledge can help Orky answer when you enable AI. [Explore the help center ↗](/help-center) GO A LITTLE DEEPER ## The reasoning, in bite-sized chapters. Open the questions that matter to your team. The full analysis is here whenever you want it. 01 ### Start with what happens after a customer reports a problem. + An ordinary support question may need a clear explanation. A bug report may need evidence that helps an engineer reproduce the failure. Those jobs overlap, but they are not identical. Gleap is particularly relevant when the same team needs to follow the issue from the customer conversation into product work. Its bug reporting tools can attach screenshots, device information and technical logs, with session replay available for supported setups. Orka is a sensible shortlist when your recurring job is answering accurately across a store, an app and a small SaaS. Project context, private notes, shared knowledge and human takeover cover that everyday support loop. Do not equate a visitor profile with a debugging recorder. If replay or technical evidence is mandatory, make it a separate trial requirement rather than expecting an inbox feature to replace it. [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) 02 ### Gleap also includes unlimited projects on its team plans. + The monthly base prices are $35 for Starter, $179 for Team and $359 for Pro. Starter is limited to one seat and one project; Team and Pro include unlimited seats and projects. The lower $29, $149 and $299 figures are annual billing equivalents. Our calculator uses the monthly rates and does not multiply Team by the number of websites. For three people with three projects, Gleap Team is therefore $179 before usage. Orka Pro is €29 with the same team and project count, in a different currency and with a different product scope. The relevant question is whether Gleap’s broader product-development workflow replaces other paid tools for you. A larger team should also acknowledge the value of unlimited seats, rather than assuming every competitor grows its invoice with each colleague. [Gleap plans and current AI billing ↗](https://www.gleap.ai/pricing) 03 ### Knowledge publishing is shared ground. + Gleap has a public help center, article collections, a custom domain and content inside its widget. The same knowledge informs Kai’s answers. It also documents article languages, translation and draft changes before publication. Those are substantive self-service capabilities, so this comparison does not award Orka an exclusive checkmark for having documentation. In Orka, a multilingual help center and custom domain are included from Free. Published articles also help Orky, while source edits flag translations for review. The practical test is to update a real policy, check the widget result and ask the assistant a follow-up question. A knowledge library earns its place when maintaining an answer is straightforward, not simply when its first article looks attractive. [Gleap knowledge base and help center ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) 04 ### Compare AI work using the right billing unit. + Gleap currently lists Kai Support at $0.29 per resolution; a handoff to your team is not charged as a resolution. Its page also offers token-based Kai Support billing on request. Other agents and services can create additional usage charges. That is different from claiming all AI work is covered by an unlimited-seat subscription. Orka separates the team plan from managed input and output token usage, with a provider-key option on Pro and Max. For a fair trial, record which replies actually answered the question, where a colleague stepped in, and what the measured usage cost. Do not assume a resolution equals one reply, or convert a token price into a fixed conversation price without a workload. Use your own short questions and long exceptions in both products. [Gleap plans and current AI billing ↗](https://www.gleap.ai/pricing) 05 ### A technical report can justify a different tool. + Gleap’s bug-reporting workflow can give engineering a marked screenshot, browser context and logs. It offers integrations into tools such as Jira, Linear and GitHub. For a software team receiving vague “it does not work” messages, reducing the time needed to reproduce a problem can be worth more than the difference between base subscriptions. That is a different buying reason from ordinary website chat. Orka’s current catalogue establishes conversation, visitor and cart context, not an equivalent automatic replay-and-log capture system. Ask your engineers to evaluate one difficult report and ask your support team to evaluate one routine question. The tool that wins one exercise need not win the other; decide which job consumes more of your week. [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) 06 ### Move public knowledge without confusing it with the whole workspace. + Orka supports automatic article imports from Gleap. Paste the public help-center URL during account creation or in the Help center tab, and the article import runs automatically. Once it is done, review the content, links and published destination before pointing customers to the new help center. An article import is not a transfer of every conversation, roadmap item, bug report, integration or automation. Make an inventory of the history you must retain and the workflows you still use. Start with one product and a small group of teammates. Let them answer ordinary questions and pass an exception between colleagues before replacing the existing widget across your portfolio. 07 ### Choose the workflow that matters to your team. + Choose Gleap when support is closely connected to collecting feedback and investigating software issues. Its unlimited team seats and projects deserve to be considered alongside those product tools. Choose Orka when you want a smaller support workspace with a free help center, multiple projects and clear control over when people or AI reply. During a trial, ask an occasional teammate to find a conversation, read the relevant article, add a note and take over. Then repeat with a customer reporting an actual defect. Our recommendation is based on the documented scope of each product, not a hands-on benchmark or a universal claim that cheaper means better. The useful answer is the one that fits the work your team really performs. 08 ### What the Orka subscription actually includes. + Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup. The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around. On Light and above, team chat for two or more people, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies. Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports, the MCP server and higher API rate limits. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice. 09 ### How to read this comparison. + This guide is published by Orka, not an independent review site. This guide was updated on 18 October 2026. Competitor facts are supported by the linked official product pages, documentation and developer-maintained listings; the update date describes this editorial revision, not a claim that every source was published or fully rechecked on that day. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here. The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order. The accompanying trial checklist helps you test the tasks that matter to your own team. We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka. YOUR BEARINGS, BEFORE YOU DIVE IN ## Orka vs Gleap. Your questions, answered. Still wondering about something? [Ask a human at Orka ↗](mailto:hello@orka.chat) Does Gleap charge for every project? + Starter includes one project. Team and Pro include unlimited projects and seats, so three projects do not mean three Team subscriptions. On monthly billing Team is $179 before AI and other usage. Who should choose Orka over Gleap? + A small crew looking for affordable, hosted support and multilingual help across a mixed portfolio. Orka is especially useful when the same people answer for several different products. Test project filtering, teammate access and a handover between products before deciding. When might Gleap be the better fit? + A software team connecting customer support to product feedback and engineering investigations. Bug reports with screenshots and technical context. Unlimited seats and projects from Team. Knowledge, product feedback and support in one platform. How do Gleap and Orka handle several websites? + Starter has one seat and one project. Team and Pro include unlimited seats and projects without a project multiplier. Orka includes unlimited projects from Free, with all conversations together or filtered by project. What about the help center? + Public help center, custom domain and article knowledge for Kai from Team; article languages and AI translation are documented. Orka includes its public help center, custom domain, multilingual publishing and widget search on every plan. Can I compare AI cost per conversation? + Kai Support is $0.29 per resolution; human handoffs are free. Token-based Support billing is available on request, and other agents/services have their own usage. Orka bills managed AI by the named model’s input and output tokens at standard API rates ×2, or, on Pro and Max, you can connect your own OpenAI, Anthropic or OpenRouter key with no Orka markup. Our AI pricing calculator provides a planning estimate for ten customer messages and ten AI replies, including repeated context. Actual token use varies with message length and knowledge. Can I move from Gleap to Orka? + Paste your public Gleap help-center URL during account creation or in the Help center tab. Orka imports the articles automatically. Review links, formatting and translations, then test one project before switching the widget. Article import is not a promise that conversation history, automations or every integration transfers automatically. How current is this comparison? + Revised 19 October 2026, with pricing references dated 18 October 2026 and linked official pricing, product and project-billing references. Orka publishes this comparison and has a commercial interest in it. If a fact is wrong or a plan changes, please email hello@orka.chat so we can update it. Your question for Orka ↗ Ask Orky · AI answers from our website, with sources. Your question is sent to OpenAI; please leave out personal information. [Privacy](/privacy) [Email your question ↗](mailto:hello@orka.chat) CHECK OUR WORK ## Good comparisons leave a paper trail. Editorial revision: 19 October 2026 . Pricing references: 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise. Open the official sources + [Gleap: projects and plan details ↗](https://www.gleap.ai/pricing) [Gleap knowledge base and help center ↗](https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support) [Gleap in-app bug reporting ↗](https://www.gleap.ai/product/in-app-bug-reporting) Spotted a mistake, or something changed? Please email [hello@orka.chat](mailto:hello@orka.chat) so we can correct it. [Read our editorial standards ↗](/resources#editorial-standards) FROM SHORTLIST TO FIRST CONVERSATION ## Ready to try it with your own product? [ 01 / Check the complete budget Compare 1, 3 and 10 projects, with the same team and explicit plan limits. ](/live-chat-pricing)[ 02 / Bring your Gleap articles Paste the public help-center link during signup or in Help center. Orka imports the articles automatically. ](/migrate-gleap-help-center-to-orka)[ 03 / Install on one real site Choose your platform, add the widget and send a test conversation before switching the rest. ](/installation) KEEP YOUR OPTIONS OPEN ## Three ways to explore Gleap. [ The side-by-side ### Orka vs Gleap Explore ↗ ](/orka-vs-gleap)[ The shortlist ### Gleap alternatives Explore ↗ ](/gleap-alternatives)[ The closer look ### Gleap review Explore ↗ ](/gleap-review) YOUR NEXT CONVERSATION STARTS HERE ## Every product you run. One support inbox. Live chat. Shared knowledge. An AI teammate. And a little room for the rest of your life. [Try Orka for free ↗ ](http://dashboard.orka.chat/signup)