# Orka vs WillDesk: features, help center & pricing Canonical: https://orka.chat/orka-vs-willdesk Updated: 2026-09-21 [← The comparison library](/compare) Orka × WillDesk THE COMPARISON · SEPTEMBER 2026 # Orka vs WillDesk. ## A store-first helpdesk. A multi-project alternative. One decision. Clear differences. Find the right home for your customers, your crew and every product you run. [Try Orka free ↗](http://dashboard.orka.chat/signup)[Get your bearings ↓](#overview) By Orka · Official sources checked 21 September 2026 DIFFERENT COURSES. YOUR CALL. [At a glance](#overview)[Compare features](#comparison)[Pricing](#cost)[FAQs](#faq)[Sources](#sources) THE SHORT VERSION ## Two good tools. Different reasons to choose them. Orka ### Every product you run. One support inbox. Mixed projects, a shared team and knowledge that works beyond one storefront. Unlimited projects, on every plan Free multilingual help center + custom domain Reply yourself, review a draft, or let Orky help [Explore the Orka toolkit ↗](/features) WillDesk ### Shopify support and order context. A Shopify merchant who wants chat, help articles and order support together. Order tracking and Shopify context Unlimited agents on the free listing Help center plus email and social integrations [Explore the documented offer ↗](https://apps.shopify.com/self-faq) THE DETAILS THAT CHANGE THE DECISION ## Same question. Two clear answers. Plan names and billing units stay attached to each feature. Follow the source for the full conditions. What matters Orka WillDesk The working day One crew supporting several SaaS products, apps and stores. Shopify support and order context. [Read the source ↗](https://apps.shopify.com/self-faq) Multiple projects Unlimited projects on every plan. See conversations together or filter by project; set teammate access. Free covers one store and Basic covers three. Paid store limits and conversation allowances belong in the budget. [Read the source ↗](https://apps.shopify.com/self-faq) Subscription Solo $0 / 1 person · Pod $29 / 3 · Fleet $99 / 20. Monthly; AI separate. $16.90 / month. Basic · 100 conversations. Prices and allowances from WillDesk’s developer-maintained Shopify listing. Recurring Shopify charges use 30-day billing cycles. Unlimited agents; store and conversation limits vary. AI, tracking and conversation overages are excluded. [Read the source ↗](https://apps.shopify.com/self-faq) Knowledge & self-service Public help center, own domain, Markdown articles, collections and in-widget search on all plans. Help center is included on Free; Basic adds a custom FAQ domain and premium FAQ templates. [Read the source ↗](https://apps.shopify.com/self-faq) AI budget Named model rates ×2 for managed input/output tokens, or your own key with no Orka markup. AI conversations and product learning have allowances; the Basic listing publishes separate overage charges. [Read the source ↗](https://apps.shopify.com/self-faq) A reason to choose it A mixed portfolio, a shared team and human support with optional AI. A Shopify merchant who wants chat, help articles and order support together. [Read the source ↗](https://apps.shopify.com/self-faq) Check before buying Solo is one person; search, image sharing and analytics start on Pod. Branding removal and Orky renaming are Fleet features. Basic has a 100-conversation allowance. More conversations, tracked orders and AI can add charges. Store limits are distinct from agent limits. [Read the source ↗](https://apps.shopify.com/self-faq) Related to an orca? Very much so. Meet Orky. No orca connection claimed. Our only non-scientific comparison. Need the full Orka checklist? [Explore all 65 features](/features), including collaboration, visitor context, translation, availability and customization. BUILT FOR YOUR NEXT LAUNCH, TOO ## Your ideas multiply. Your inbox doesn’t have to. A tiny SaaS. An app you shipped last weekend. A Shopify store. Orka gives the people behind them one place to answer, with each project’s context still attached. [See how the projects fit together ↗](/features) All projects 3 conversations ◈ My SaaS Can you help me upgrade? ● ▧ My store I’d like to return my cap. ● ⌘ My new app Could I speak to a person? ● One inbox. Unlimited projects. ↗ PUT YOUR OWN TEAM IN THE PICTURE ## What does your crew cost? Explore base subscriptions. AI and usage stay separate, because they are measured differently. People answering 3 Just me A crew of 20 WillDesk plan Free · 20 conversations Basic · 100 conversations Pro · 1,000 conversations Prices and allowances from WillDesk’s developer-maintained Shopify listing. Recurring Shopify charges use 30-day billing cycles. Unlimited agents; store and conversation limits vary. AI, tracking and conversation overages are excluded. [Official source ↗](https://apps.shopify.com/self-faq) Orka Pod $29.00 / month · AI separate Unlimited projects. Help center included. WillDesk $16.90 / billing cycle · see terms Selected plan covers the displayed team size. Seat fit is not feature parity. Check the plan’s limits above and [Orka’s included features](/pricing). No automatic savings claim. GO A LITTLE DEEPER ## The reasoning, in bite-sized chapters. Open the questions that matter to your team. The full analysis is here whenever you want it. 01 ### Begin with whether the store is the whole business. + For a Shopify merchant, much of support revolves around a purchase: the product, the shipment, the order and the exception. WillDesk’s product and listing emphasize those ecommerce jobs. That focus can save time when nearly every incoming message needs store information. Orka’s wider project model is particularly relevant when the team supports a store alongside an app, a service website or several unrelated products. Consider the support queue you actually have. If almost every question asks where an order is, depth in order tracking may matter more than a broad project view. If the queue moves between subscriptions, bookings, products and account access, bringing those projects together may be more useful. Neither decision is about having the most features in the abstract. It is about putting the information for your frequent questions in the right place. [WillDesk on the Shopify App Store ↗](https://apps.shopify.com/self-faq)[WillDesk product ↗](https://www.willdesk.com/) 02 ### Unlimited agents are a real WillDesk advantage. + The developer’s Shopify listing describes unlimited agents, including on the free option. Free includes one store and twenty conversations. Basic is $16.90 per billing cycle with three stores and one hundred conversations; Pro is $89.90 with a higher conversation allowance and multistore features. The listing also publishes separate overages for conversations, order tracking and AI. Shopify recurring charges use thirty-day cycles, so we label that billing basis explicitly. Orka chooses team tiers instead: one person free, three for $29 monthly and twenty for $99 monthly, with unlimited projects. A larger team handling a small number of store questions may find WillDesk’s structure attractive. A smaller team spanning many projects should examine the other direction. The calculator does not multiply WillDesk by your agent count, and it does not hide the fact that the base allowance is only one part of the likely invoice. [WillDesk on the Shopify App Store ↗](https://apps.shopify.com/self-faq) 03 ### A free help center is not exclusive to Orka. + WillDesk lists a help center among its features, and its paid Basic offer includes a custom FAQ domain. It would be inaccurate to describe the choice as Orka having documentation and WillDesk having none. Public answers can be valuable in both products, especially when order and delivery questions repeat. Check which presentation and domain options are included in the exact plan you would use. Orka’s help center includes Markdown editing, collections and sections, a branded domain, widget search and published knowledge for Orky. It also includes automatic translations that can be manually corrected, with outdated markers when the source changes. For a multilingual team, that maintenance workflow deserves a practical test. Change a sentence in a real policy and inspect what happens in every language. The easy first translation is only half of the documentation job. [WillDesk on the Shopify App Store ↗](https://apps.shopify.com/self-faq)[WillDesk official plan features ↗](https://www.willdesk.com/price/) 04 ### Look carefully at ecommerce actions. + WillDesk’s offering includes order tracking and store-oriented integrations. Those are meaningful advantages for a support team answering purchase questions. Orka can show cart and visitor context when connected, but that should not be presented as the same thing as a complete order-management workflow. Seeing what someone is looking at and safely changing a transaction are different capabilities. During a trial, use three tasks: find an order, explain its status and request an exception. Record which tasks happen inside the helpdesk, which open another system and which require a person with additional permissions. Ask for a demonstration of any action you expect an AI to perform. A fluent explanation of a refund policy is not proof that the software can issue a refund correctly. Your test should distinguish information, recommendation and execution. [WillDesk on the Shopify App Store ↗](https://apps.shopify.com/self-faq)[WillDesk product ↗](https://www.willdesk.com/) 05 ### Build an AI budget from the published unit. + WillDesk’s listing charges for AI conversations beyond the included allowance, while Orka uses model-specific input and output tokens for managed AI. Those units cannot be compared by simply placing two small dollar figures beside each other. Ask how a conversation is counted, what happens when the visitor returns and whether an unsuccessful automated exchange consumes the allowance. For Orka, include the prompt, supplied knowledge and conversation history in input usage; output is the generated response and any other billable model output. The separate calculator gives a transparent estimate using the named model rates. Bring-your-own-key users pay their provider directly without an Orka margin. Whatever option you choose, test on a realistic sample containing long questions, follow-ups and cases that need a human, rather than only short greetings. [WillDesk on the Shopify App Store ↗](https://apps.shopify.com/self-faq) 06 ### Keep the team’s handoff in the picture. + Price and store data matter, but a customer usually notices whether the next person understands the problem. Orka’s shared inbox provides assignment, private notes, tags, reminders and project filters. An agent can use a reviewed draft and pass the conversation on with the relevant context. The help center can carry the standard policy while the teammate handles the exception. For your WillDesk trial, repeat the same scenario with two agents and a returning customer. Check how the conversation is found, what the second agent sees and whether the first reply promised something the store cannot provide. Also test what happens outside your staffed hours. Clear expectations and a reliable handoff can prevent the team from creating additional work through an answer that was fast but incomplete. 07 ### Our recommendation: follow the center of gravity. + Choose WillDesk if Shopify operations are the center of your support day and its order tools, store integrations and unlimited-agent structure match your workload. Include the expected conversation, AI and tracking overages before comparing totals. A low entry price can still be a strong value when the allowance fits; it simply should not be mistaken for unlimited everything. Choose Orka if your team needs a consistent support home across different projects, with public multilingual knowledge and AI that can remain under human review. The unlimited-project model removes one source of friction as the business branches into new websites. If you are moving an established store, keep your order-management process intact until the replacement has proved itself. A support migration should make the customer’s next question easier, not interrupt the tools that already answer it. 08 ### What the Orka subscription actually includes. + Orka Solo is free for one person. Pod is $29 per month for up to three people, and Fleet is $99 per month for up to twenty. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Fleet adds removal of Orka branding and a custom name for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup. The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around. Orky can use your knowledge for automatic replies or drafts you review, help with writing shortcuts and summaries, translate conversations and hand over to a person. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice. 09 ### How to read this comparison. + This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 21 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here. The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order. The accompanying trial checklist helps you test the tasks that matter to your own team. We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka. YOUR BEARINGS, BEFORE YOU DIVE IN ## Orka vs WillDesk. Your questions, answered. Still wondering about something? [Ask a human at Orka ↗](mailto:hello@orka.chat) Does WillDesk include unlimited agents? + Yes, the developer-maintained Shopify listing includes unlimited agents. It also lists limits for stores and conversations, so agent count alone does not determine the full cost. Who should choose Orka over WillDesk? + Mixed projects, a shared team and knowledge that works beyond one storefront. Orka is especially useful when the same people answer for several different products. Test project filtering, teammate access and a handover between products before deciding. When might WillDesk be the better fit? + A Shopify merchant who wants chat, help articles and order support together. Order tracking and Shopify context. Unlimited agents on the free listing. Help center plus email and social integrations. How do WillDesk and Orka handle several websites? + Free covers one store and Basic covers three. Paid store limits and conversation allowances belong in the budget. Orka includes unlimited projects from Solo, with all conversations together or filtered by project. What about the help center? + Help center is included on Free; Basic adds a custom FAQ domain and premium FAQ templates. Orka includes its public help center, custom domain, multilingual publishing and widget search on every plan. Can I compare AI cost per conversation? + AI conversations and product learning have allowances; the Basic listing publishes separate overage charges. Orka bills managed AI by the named model’s input and output tokens at standard API rates ×2, or you can use your own key. Our AI pricing calculator provides a planning estimate for ten customer messages and ten AI replies, including repeated context. Actual token use varies with message length and knowledge. Can I move from WillDesk to Orka? + Start by testing one project and its widget, help content and teammate access. Article-import support depends on the source format and provider. Ask hello@orka.chat about your migration; do not assume all conversation history and automations transfer automatically. How current is this comparison? + It reflects the official sources checked on 21 September 2026. Orka publishes this comparison and has a commercial interest in it. If a fact is wrong or a plan changes, please email hello@orka.chat so we can update it. Your question for Orka ↗ Ask Orky · AI answers from our website, with sources. Your question is sent to OpenAI; please leave out personal information. [Privacy](/privacy) [Email your question ↗](mailto:hello@orka.chat) CHECK OUR WORK ## Good comparisons leave a paper trail. Valid as of September 2026. Official sources checked on 21 September 2026 . Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise. Open the official sources + [WillDesk: projects and plan details ↗](https://apps.shopify.com/self-faq) [WillDesk official plan features ↗](https://www.willdesk.com/price/) [WillDesk product ↗](https://www.willdesk.com/) Spotted a mistake, or something changed? Please email [hello@orka.chat](mailto:hello@orka.chat) so we can correct it. KEEP YOUR OPTIONS OPEN ## Three ways to explore WillDesk. [ The side-by-side ### Orka vs WillDesk Explore ↗ ](/orka-vs-willdesk)[ The shortlist ### WillDesk alternatives Explore ↗ ](/willdesk-alternatives)[ The closer look ### WillDesk review Explore ↗ ](/willdesk-review) YOUR NEXT CONVERSATION STARTS HERE ## Every product you run. One support inbox. Live chat. Shared knowledge. An AI teammate. And a little room for the rest of your life. [Try Orka for free ↗ ](http://dashboard.orka.chat/signup)