Cookie Policy

Cookie Policy

Effective Date: 3rd dec, 2024

This Cookie Policy explains how Orka, operated by PENIDA, 14 Rue Charles IV, 75004 Paris, France ("we," "us," or "our"), uses cookies and similar technologies to provide, enhance, and protect our live chat services. By using our website and services, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) by a website. They help websites function properly, improve user experience, and provide valuable analytics. Cookies can be "session cookies" (temporary) or "persistent cookies" (stored on your device until deleted or expired).

2. Types of Cookies We Use

a. Essential Cookies

These cookies are necessary for the operation of our service. They enable basic functionalities like logging in, maintaining sessions, and accessing secure areas. Without these cookies, our service cannot function properly.

b. Performance and Analytics Cookies

We use these cookies to collect information about how visitors interact with our website, such as the number of visitors, pages visited, and time spent on each page. This data helps us improve the performance and usability of our service.

c. Functionality Cookies

These cookies enable additional features, such as saving your preferences, remembering your language settings, or personalizing your experience.

d. Advertising and Targeting Cookies

We may use these cookies to deliver relevant ads to you and measure the effectiveness of our marketing campaigns. They track browsing habits and may share information with third-party advertising networks.

e. Third-Party Cookies

Third-party cookies may be placed by services integrated into Orka, such as payment processors, social media platforms, or analytics providers. These cookies are governed by the policies of the respective third parties.

3. Cookies We Use

Cookie NameTypePurposeDuration_orka_sessionEssentialMaintains user sessionSession_gaAnalytics (Google)Tracks website usage and performance2 years_gadsAdvertising (Google)Delivers targeted advertisements13 monthsintercom-id-*Third-PartyPowers live chat functionality9 monthspref_langFunctionalitySaves preferred language setting1 year

4. How We Use Cookies

We use cookies to:

  • Authenticate and secure user accounts.

  • Track and analyze user activity for performance improvements.

  • Customize and enhance the user experience.

  • Provide personalized content and advertising.

  • Comply with legal obligations, such as fraud prevention.

5. Managing Your Cookie Preferences

a. Browser Settings

You can configure your browser to block or delete cookies. Instructions for managing cookies in popular browsers:

b. Cookie Banners

You can manage your preferences using the cookie banner displayed on our website.

6. Third-Party Tools for Opt-Out

Some third-party cookies can be managed through tools such as:

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.

8. Contact Us

If you have questions or concerns about our use of cookies, contact us at:
Email: pro@penida.fr

Address: PENIDA, 14 Rue Charles IV, 75004 Paris, France

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