Orka vs Tidio.in 2026

The word Tidio can describe several connected products. Customer Service covers the human support side, Lyro is the AI agent, and Flows provides rule-based automation. Those pieces can work together, but their allowances are not interchangeable. A comparison that takes the cheapest live-chat subscription and treats it as unlimited AI is not helping you budget.

Orka takes a different route through the purchasing decision: select the team size you need, keep unlimited projects under that subscription, and choose managed AI usage or your own provider key. The feature question is still important. Pro and Max include capabilities such as message search, image sharing and analytics that should not be silently assigned to Free.

Write down your actual requirements before comparing either free plan with a paid package.

Tidio’s monthly live-chat page lists Starter at $29 and Growth from $59. Its main pricing page also displays lower monthly equivalents for annual billing. Starter includes 100 handled conversations; Growth scales to higher conversation allowances. The entry plans show ten seats. Orka Light is €9/month for two people, Pro is €29 for three, and Max is €99 for 12.

Extra Max members cost €8/month each. Compare currencies as well as team and usage allowances: Orka prices are in EUR, while these Tidio prices are in USD.

If ten people occasionally help with a modest queue, Tidio’s seat allowance is a real advantage worth acknowledging. If several projects grow their support traffic, the conversation allowance deserves more attention. Move the slider, select the appropriate tier and then add the expected automation package.

Do not multiply Tidio’s base price by every teammate when the published plan already includes them.

Lyro is Tidio’s AI agent trained on your content, with multilingual support and a shared-inbox connection. Flows is its separate automation product. Orky offers automatic answers, editable drafts, summaries and shortcuts, while leaving you the choice of a provider key or managed token billing.

A visual rule and a generated response can both be useful; they are simply different ways to decide what happens next.

The initial free Lyro conversations are a trial allowance rather than a promise of a new free bundle every month. Renewing capacity requires the relevant purchase. For Orka, estimate input and output tokens using your actual context and answers. In both cases, try a question with missing information.

A useful assistant should make the next step clear rather than confidently completing an answer it does not have. The practical test is the conversation, not just the word AI.

A public article library is a different feature from a private set of training answers. Orka provides both the public help center and published knowledge for Orky. Your visitors can search articles in the widget, open a branded help site and read translated content.

Your team writes in Markdown and maintains its articles on every Orka plan. AI help center translation is available on Pro and Max, with AI usage billed separately.

Tidio describes Lyro learning from website content and uploaded FAQs. That knowledge is used to answer visitors in a conversation. With Orka, the same editorial work also produces a public library your customers can browse on their own, with a dedicated Help tab in the widget.

Start your evaluation with a real policy: publish it, ask the assistant about it, then revise it. Compare how the updated answer reaches both visitors and the people doing support.

Tidio advertises live typing preview and a real-time visitor view. It would be misleading to put a bright Orka checkmark beside those rows and a Tidio cross simply because our own illustrations show them prominently. Both can help a human prepare for the next question.

The interface, available context and plan limits determine which version feels useful in your day.

Our suggestion is to test the moment before and after a message. Can your teammate understand what the person is trying to do? Is it obvious which website they are using? Can you leave context for someone else? In Orka, project filtering, visitor attributes, private notes and assignment turn the incoming message into a shared task.

Try the same sequence in Tidio. A shorter path through your frequent tasks is more meaningful than the longest list of icons.

For a shop, use a question about an item, a delivery date and a return exception. Check how much information arrives with the conversation and which actions require another tool. Do not assume that showing an order means the AI can safely alter it.

For a portfolio of apps, use three websites with different documentation and ask the same ambiguous question on each. The answer should belong to the right business.

This is where Orka’s project model is particularly worth exploring. You can bring the projects into a shared inbox and keep a clear human owner. At the same time, Tidio’s automation products may fit an existing workflow you do not want to replace.

Treat your trial as a rehearsal of the operating day, with a real handover and a real exception, rather than a contest to produce the most polished greeting.

Start with Orka if you want a cohesive home for several projects, approachable team pricing and public knowledge that also supports AI. Its working-hours, break-day and panic banners are useful when a small team needs honest expectations. An automated response can cover the routine question while a person handles the exception, without pretending everyone is available around the clock.

Keep Tidio on the shortlist if Lyro and Flows suit the way you already automate support, or if its entry-level seat allowance fits your team particularly well. Ask for the full package price at your expected volume, including recurring AI capacity. The winner for a ten-person team with a quiet inbox may be different from the winner for a solo founder with several busy products.

That is a reason to calculate carefully, not a reason to force a universal winner.

Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features.

Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected.

Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

On Light and above, team chat for two or more people, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies.

Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports, the MCP server and higher API rate limits.

Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice.

This guide is published by Orka, not an independent review site. This guide was updated on 18 October 2026. Competitor facts are supported by the linked official product pages, documentation and developer-maintained listings; the update date describes this editorial revision, not a claim that every source was published or fully rechecked on that day.

Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order.

The accompanying trial checklist helps you test the tasks that matter to your own team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result.

A fair comparison should help you choose well, even when the right choice is not Orka.