Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage.
Just meA crew of 20
One projectTen projects
Orka Pro€29.00/ month · EUR · AI separate
3 projects · one subscription · no extra project fee
Freshchat$69.00/ month · base only
3 sites · one subscription · $69.00 base total
Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and Orka’s included features. Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim.
Billing rules & official sources +
Freshworks documents one Freshchat account across several websites, with separate site IDs and multiple widgets. Seats and add-ons drive this estimate, not a subscription multiplied by every domain. Project billing ↗
USD monthly list rates: Growth $23, Pro $59, Enterprise $95 per agent; annual equivalents $19/$49/$79. Free allows up to 10 agents. Freddy AI, Copilot, channel usage and other add-ons are separate. Rates were checked against Freshworks’ current USD pricing on 18 October 2026. Official source ↗
START WITH THE JOB, NOT THE LOGO
Why look beyond Freshchat?
Choose Freshchat when its place in the Freshworks ecosystem and routing tools solve a named requirement. Orka keeps website support and a public help center approachable across a founder’s projects.
A growing portfolio A different workflow A clearer budget
Freshchat is a strong fit for messaging in the freshworks ecosystem. Your reasons to look elsewhere should be specific: keep Freshchat, Freshdesk and Freshdesk Omni pricing separate; freddy sessions and Copilot have their own charges; confirm public help-center requirements in the exact package. These five options address different priorities. Their order is an editorial route through the choices, not a score or a claim that one product wins every category.
INSIDE ORKA
Every project. The same place to answer.
See which product a question belongs to, keep your team together and add the next project without another subscription.
The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate.
ORKA PRO · UNLIMITED PROJECTS€29/ month total
3 people. 3 projects. One subscription. Launch a fourth project: still €29.
FRESHCHAT · Growth$69/ month base total
3 sites · one subscription · $69.00 base total
Freshworks documents one Freshchat account across several websites, with separate site IDs and multiple widgets. Seats and add-ons drive this estimate, not a subscription multiplied by every domain. How project billing works ↗
Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim.
FIVE ROUTES WORTH EXPLORING
Pick the tool that fits your crew.
01
FOR A MIXED PORTFOLIO
Orka
One inbox. Unlimited projects.
Built for the founder who supports a SaaS, a new app and a store with the same small crew. Conversations stay together while project filters and teammate access keep the context clear. Start with human replies, add drafts you approve, or let Orky answer from your knowledge when you are away.
Budget
Free €0 / 1 person. Light €9 / 2. Pro €29 / 3. Max €99 / 12, then €8 per extra member. Monthly EUR; unlimited projects; AI separate.
Knowledge
Free help center, custom domain, Markdown, collections, automatic translation and in-widget search.
Trade-off
A hosted support workspace. Do not choose it as a self-hosted platform or assume it includes automatic order refunds or an enterprise phone contact center.
An established service organization with routing rules, multiple channels and formal operating requirements.
What it brings
Configurable workflows and workload management
Phone, SMS, WhatsApp and email alongside chat
Expert adds SLAs and identity controls
Budget & knowledge
$39 / seat · Essential · monthly.
Project cost: Separate monthly workspaces are billed separately. Expert also offers multiple brands within one workspace; a shared setup or a negotiated contract can change the total.
Public help center on Essential; multilingual and private help centers on Advanced and Expert.
Before you decide
Expert includes a multibrand Messenger and help center. Multiple team inboxes start on Advanced.
A support team that values Help Scout’s established email workflow and an integrated Docs-and-Beacon experience.
What it brings
Established email collaboration and channel integrations
Docs articles inside Beacon and available to AI
A free plan for five users, one inbox and one Docs site
Budget & knowledge
$30 / user · Standard · monthly · add-ons depend on setup.
Project cost: One account can contain several inboxes and Docs sites. This estimate allocates one inbox, one Docs site and one Beacon to each project: extra inboxes are $12/month and extra Docs sites $24/month on monthly billing. Sharing them lowers that cost. Standard allows five Beacons; Pro has a ten-user minimum.
Docs publishes a branded searchable help center and connects to Beacon and AI knowledge. Paid plans include different numbers of Docs sites.
Before you decide
Several inboxes and Docs sites can share an account. Standard includes two of each; monthly extras are $12 per inbox and $24 per Docs site. The calculator assumes one of each per project.
Multiply paid seats, not entire subscriptions, by your team.
Project cost: Paid subscriptions apply to each independently configured project. Reusing a single widget across domains is a different setup.
Lyro can learn from website content and uploaded FAQs. Orka includes a separate public article site and an in-widget Help tab on every plan.
Before you decide
Reuse one widget across sites for a single panel, or create independently configured projects. Paid subscriptions are per project; Plus offers one-inbox access on request.
Keep handled conversations, Lyro conversations and Flows usage separate.
A software team connecting customer support to product feedback and engineering investigations.
What it brings
Bug reports with screenshots and technical context
Unlimited seats and projects from Team
Knowledge, product feedback and support in one platform
Budget & knowledge
$179 / month · Team · monthly · unlimited seats and projects.
Project cost: Starter covers one seat and one project. Team and Pro include unlimited seats and projects in one subscription; AI usage and other metered services are additional.
Public help center, custom domain and article knowledge for Kai from Team; article languages and AI translation are documented.
Before you decide
Starter has one seat and one project. Team and Pro include unlimited seats and projects without a project multiplier.
Use monthly prices rather than the annual headline.
List every SaaS, app, store and website the team supports. A Shopify-only helpdesk and a mixed-project inbox solve different problems. Check whether a new product needs another paid workspace or can join your existing setup.
Who answers?
Count full-time agents and occasional helpers. A free unlimited-agent plan can suit a larger quiet team; a seat bundle can suit a small busy crew. Do not price twenty users if only three people need access, or overlook part-time teammates who do.
Where do answers live?
Use one real policy article to test search, translations, widget access and AI knowledge. If you already have an excellent documentation system, include the work of keeping or moving it in the decision. Importing articles does not automatically reproduce every workflow.
What happens after launch?
Test an exception, a project handover and a busy week. Record usage in the units the vendor bills. Keep your current channel available while the new setup is evaluated, and switch only when the actual operating day is better.
Which Freshchat alternative is best for several projects?+
Orka is designed for founders and small teams running a mixture of SaaS products, apps and stores. Other tools also support multiple sites or brands; compare the workspace structure and billing rather than assuming every multi-site offer works the same way.
Should I switch away from Freshchat?+
A team that needs Freshworks messaging channels, routing and integration with an existing service operation. If that describes your team and the workflow is working, staying may be the sensible choice. Switch for a specific benefit that outweighs the migration effort, not because another page declares a universal winner.
Which alternative is the cheapest?+
There is no single answer without team size and usage. Orka Free and tawk.to’s core product are free, and several other tools offer free tiers. Included seats, conversation limits, AI allowances and paid extras change the total.
Which option includes a help center?+
Orka includes one with a custom domain and multilingual publishing on every plan. The shortlist cards describe each alternative’s documented knowledge offer and the relevant plan. Freshchat has FAQ content; Freshworks documents its transfer into solution articles for Freshdesk Omni. Confirm the standalone plan’s public portal scope rather than assuming every Freshdesk capability is included.
How should I compare AI allowances?+
Keep input/output tokens, AI chats, messages and successful outcomes separate. Run the same sample questions, compare answer quality and human handover, then measure usage under each vendor’s definition.
When was this shortlist updated?+
Updated 18 October 2026, with the official sources linked below. This is Orka’s editorial selection, not an exhaustive market ranking. Please send factual corrections to [email protected].
CHECK OUR WORK
Good comparisons leave a paper trail.
Updated 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise.
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FreshchatTHE SHORTLIST · 18 OCTOBER 2026
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