Orka vs Gorgias.

Gorgias is built around ecommerce, with an AI agent that can use store information and configured actions. Its documentation describes shopping and support tasks, including order-related changes and escalation. For a merchant, that depth can matter more than the design of the chat window.

A support interaction often ends only when something in the store has changed.

Orka’s current catalogue establishes visitor and cart context, a shared inbox, help content and AI replies. It does not establish equivalent automatic refunds, subscription changes or order cancellations. We will not turn a cart illustration into a claim that those actions exist. If transactional automation is the central reason you are buying, Gorgias should remain a serious candidate.

If your team supports several kinds of websites, a broader project workspace may be the more natural starting point.

Gorgias organizes its pricing around ticket volume and AI usage rather than simply multiplying a monthly agent price. A ticket becomes billable under the conditions in its billing documentation, including replies generated through automation. The current billing guide distinguishes helpdesk ticket charges from AI automation charges and explains situations in which both can apply.

That definition matters when estimating the invoice.

Instead of publishing a guessed base price, our calculator accepts the helpdesk amount from your actual Gorgias offer. It then compares that amount with the Orka team tier for the selected number of people. AI and other usage stay outside that calculation. This is deliberately a base-budget comparison, not a claim that the software does the same work.

If you do not have a quote, the result says so rather than treating a missing number as free.

Gorgias has a public help-center workflow with articles, categories, publishing and multilingual content. It can also suggest article drafts from support interactions, which can be useful when your knowledge is scattered through a large history of tickets. Those drafts still deserve review before customers rely on them.

The existence of that feature is a meaningful difference from merely providing a blank editor.

Orka’s help center is included on every plan and combines Markdown writing, collections, sections, custom-domain publishing and widget search. Automatic translations can be corrected by hand and marked outdated when source content changes. Published articles help Orky as well as visitors. The current Orka catalogue does not establish Gorgias-style article discovery from historical tickets, so we do not claim it.

Compare how you will create the first useful library and how you will maintain it six months later.

Gorgias’s AI-on-Chat guide specifies Shopify requirements for that particular setup. Its broader AI documentation discusses channels and connected commerce knowledge, but that does not mean every feature is available on every ecommerce platform in exactly the same way. A general integration logo is not proof of a specific action.

Check the workflow, permissions and channel you intend to deploy.

This is equally important for Orka. An SDK and custom attributes let you connect context, but they do not magically create a finished integration for every store or internal tool. Ask what arrives automatically, what must be configured and what needs custom work.

During a trial, distinguish a displayed order detail from a verified customer identity and an authorized change. Each is a separate step in a trustworthy support process.

For an answer, you can compare the response with a published policy. For an action, you need to inspect the changed record and the permissions that allowed it. Gorgias’s documented commerce actions make the second test relevant. Use a safe test order and an edge case such as an item already being prepared for dispatch.

Check whether the system hands over when the exception requires a person.

In Orka, test the strengths that are actually established: knowledge-based replies, drafts you review, summaries, quick writing assistance and human takeover. Ask the assistant to explain the policy, then ask for an exception. A good support workflow should make the limit clear and keep the context for a teammate.

Do not reward a model for sounding certain about an operation the product has not demonstrated it can perform.

A business may run a Shopify store, a booking service and a software product with the same small crew. Orka’s unlimited-project model is designed for that kind of shared attention. Project filters, visitor attributes, private notes and assignment help the team carry context without mixing the businesses.

The free help center gives each knowledge workflow a place in the support setup.

A store-led organization may reasonably prefer a product that goes further into commerce rather than one that treats several types of project consistently. Map your last fifty support questions to the action needed to finish them. If most require store changes, test those deeply.

If many concern different apps, accounts or services, test how quickly the team switches context. That small exercise can reveal the right product category before a detailed feature comparison begins.

Orka is a compelling option for founders and small teams who want live support, public knowledge and AI assistance across several projects. Its team pricing is easy to understand within the published seat limits, and the choice of managed tokens or your own provider key gives you control over the AI payment model.

The interface is built around people collaborating on conversations.

Gorgias can be the better fit when ecommerce operations and automated store actions are the job you need done. Compare the full ticket and AI budget against the work those actions remove, and verify the requirements for your platform. A higher subscription can be justified by useful operational depth.

A lower subscription can be a better decision when you do not need that depth. The right answer follows your support workload, not a forced winner badge.

Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features.

Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected.

Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

On Light and above, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies.

Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports and higher API rate limits. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK.

Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice.

This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 21 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order.

The accompanying trial checklist helps you test the tasks that matter to your own team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result.

A fair comparison should help you choose well, even when the right choice is not Orka.