Keep client projects organized without losing the thread.
Agencies need to separate who can see a project, who owns the conversation and who pays for the tools. A shared login is not a substitute for a proper access model.
Invite a teammate and test a restricted project. Do not assume account membership gives the separation your client expects.
Ownership and handoff
Decide who controls the project, knowledge, billing and installation if the client leaves your agency.
Who answers the queue
If every client supplies its own support team, separate workspaces may fit better than one combined agency queue.
01
First to evaluate for multiple inbox setups
Chatway
Its documented multiple-inbox workflow makes it a sensible starting point for agencies managing several widgets. Test the access and billing arrangement you need.
Budget to consider
$79 / month
Team · 4 seats
Knowledge & self-service
Help center is included in Team and Plus, with website and widget access.
Before you commit
Check the seats included in your chosen tier. Additional paid seats are $19 per month on monthly billing.
Unlimited projects does not automatically mean a reseller or white-label agency contract. In Orka, Fleet removes Orka branding and lets you rename Orky; that should not be stretched into claims about reseller billing, client subaccounts or legal ownership transfers. Ask about those requirements explicitly.
Trial the tool with the people who will answer, the projects they support and the difficult questions they actually receive. Keep a note of what requires another tab, another paid plan or an extra manual handover. Those details are more useful than a long list of checkmarks.
Chatway is our first option to evaluate for this guide’s stated scenario: An agency evaluating multiple inbox and widget setups, with explicit project boundaries and several people handling support. That is an editorial judgment, not a universal winner. Use the other shortlist options when your requirements differ.
Does Orka’s Fleet plan make me a reseller?+
No reseller arrangement is established by the published Fleet features. Branding removal and a custom Orky name are included, but client billing, ownership and reseller terms should be discussed separately.
Is Orka always the cheapest?+
No. Some competitors have a free core product or a lower bundle price for a specific team. Compare the number of people, separately configured projects, knowledge features and AI usage. Orka’s main differentiation is one inbox with unlimited projects, not winning every price comparison.
How do I compare AI costs fairly?+
Use the same real questions and measure the full conversation. Orka’s calculator illustrates ten customer messages plus ten AI replies, including history and knowledge in input tokens. Other vendors may count resolutions, AI chats or credits. Those units are not directly interchangeable.
Should I include a help center in the decision?+
Yes. Check whether visitors can search published answers on a public site and inside the widget, whether your own domain and languages are supported, and which plan includes them. Orka includes its multilingual help center on every plan.
Who wrote this guide, and how current is it?+
Orka publishes this editorial shortlist and has a commercial interest in it. It uses linked official product and pricing documentation checked in September 2026. It is not an independent lab test or a customer-rating survey. Please email corrections to [email protected].
THE DOCUMENTATION BEHIND THE GUIDE
Checked, with a way to check again.
Valid as of September 2026. Official sources checked 21 September 2026. Platform menus, plans and prices can change. If we have something wrong, email [email protected].
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