Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage.
Just meA crew of 20
One projectTen projects
Orka Pro€29.00/ month · EUR · AI separate
3 projects · one subscription · no extra project fee
GorgiasConfirm plan/ month · base only
Choose a plan covering this team and all projects, or confirm the complete price with the vendor.
Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and Orka’s included features. Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim.
Billing rules & official sources +
Multiple stores can share the helpdesk. Enter a quote covering all stores and their total ticket volume, rather than multiplying it by store count. Project billing ↗
Gorgias pricing depends on ticket volume and AI usage. Enter your actual helpdesk quote; this calculator does not invent a universal base price. AI, voice, SMS, overages and taxes are excluded. Official source ↗
START WITH THE JOB, NOT THE LOGO
Why look beyond Gorgias?
Gorgias has a real advantage for transactional ecommerce support. Orka is the natural shortlist for a small crew covering a mixture of apps, SaaS and stores.
A growing portfolio A different workflow A clearer budget
Gorgias is a strong fit for deep ecommerce operations. Your reasons to look elsewhere should be specific: budget ticket volumes as well as automation; an entirely AI-resolved ticket can count in both usage buckets; use your actual quote and overage schedule. These five options address different priorities. Their order is an editorial route through the choices, not a score or a claim that one product wins every category.
INSIDE ORKA
Every project. The same place to answer.
See which product a question belongs to, keep your team together and add the next project without another subscription.
The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate.
ORKA PRO · UNLIMITED PROJECTS€29/ month total
3 people. 3 projects. One subscription. Launch a fourth project: still €29.
GORGIAS · Your actual helpdesk quoteConfirm scopeAsk for the complete portfolio price
Choose a plan covering this team and all projects, or confirm the complete price with the vendor.
Multiple stores can share the helpdesk. Enter a quote covering all stores and their total ticket volume, rather than multiplying it by store count. How project billing works ↗
Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim.
FIVE ROUTES WORTH EXPLORING
Pick the tool that fits your crew.
01
FOR A MIXED PORTFOLIO
Orka
One inbox. Unlimited projects.
Built for the founder who supports a SaaS, a new app and a store with the same small crew. Conversations stay together while project filters and teammate access keep the context clear. Start with human replies, add drafts you approve, or let Orky answer from your knowledge when you are away.
Budget
Free €0 / 1 person. Light €9 / 2. Pro €29 / 3. Max €99 / 12, then €8 per extra member. Monthly EUR; unlimited projects; AI separate.
Knowledge
Free help center, custom domain, Markdown, collections, automatic translation and in-widget search.
Trade-off
A hosted support workspace. Do not choose it as a self-hosted platform or assume it includes automatic order refunds or an enterprise phone contact center.
A Shopify merchant who wants chat, help articles and order support together.
What it brings
Order tracking and Shopify context
Unlimited agents on the free listing
Help center plus email and social integrations
Budget & knowledge
$16.90 / month · Basic · 100 conversations.
Project cost: Free includes one store; Basic includes three. Pro lists multiple stores without a numeric cap: confirm your portfolio and usage with WillDesk.
Help center is included on Free; Basic adds a custom FAQ domain and premium FAQ templates.
Before you decide
Free covers one store and Basic covers three. Paid store limits and conversation allowances belong in the budget.
An established service organization with routing rules, multiple channels and formal operating requirements.
What it brings
Configurable workflows and workload management
Phone, SMS, WhatsApp and email alongside chat
Expert adds SLAs and identity controls
Budget & knowledge
$39 / seat · Essential · monthly.
Project cost: Separate monthly workspaces are billed separately. Expert also offers multiple brands within one workspace; a shared setup or a negotiated contract can change the total.
Public help center on Essential; multilingual and private help centers on Advanced and Expert.
Before you decide
Expert includes a multibrand Messenger and help center. Multiple team inboxes start on Advanced.
A team that wants a broad messaging platform, visual automation and a well-established workspace workflow.
What it brings
Ten-seat Essentials bundle
Visual workflows with conditions and actions
Mature inbox and a real Markdown knowledge base
Budget & knowledge
$95 / workspace · Essentials · 10 seats.
Project cost: Each separate workspace has its own subscription. One shared widget on several domains can remain in one workspace. Catalogue totals exclude eligible multi-workspace discounts.
The knowledge base is on Essentials and Plus, with Markdown, custom domains and multiple languages.
Before you decide
A login can access several workspaces, each with separate settings and subscription. A single workspace can also host its widget on several domains.
Separate premium workspaces are billed separately.
List every SaaS, app, store and website the team supports. A Shopify-only helpdesk and a mixed-project inbox solve different problems. Check whether a new product needs another paid workspace or can join your existing setup.
Who answers?
Count full-time agents and occasional helpers. A free unlimited-agent plan can suit a larger quiet team; a seat bundle can suit a small busy crew. Do not price twenty users if only three people need access, or overlook part-time teammates who do.
Where do answers live?
Use one real policy article to test search, translations, widget access and AI knowledge. If you already have an excellent documentation system, include the work of keeping or moving it in the decision. Importing articles does not automatically reproduce every workflow.
What happens after launch?
Test an exception, a project handover and a busy week. Record usage in the units the vendor bills. Keep your current channel available while the new setup is evaluated, and switch only when the actual operating day is better.
Which Gorgias alternative is best for several projects?+
Orka is designed for founders and small teams running a mixture of SaaS products, apps and stores. Other tools also support multiple sites or brands; compare the workspace structure and billing rather than assuming every multi-site offer works the same way.
Should I switch away from Gorgias?+
An ecommerce operation where resolving support means acting on orders, not only answering questions. If that describes your team and the workflow is working, staying may be the sensible choice. Switch for a specific benefit that outweighs the migration effort, not because another page declares a universal winner.
Which alternative is the cheapest?+
There is no single answer without team size and usage. Orka Free and tawk.to’s core product are free, and several other tools offer free tiers. Included seats, conversation limits, AI allowances and paid extras change the total.
Which option includes a help center?+
Orka includes one with a custom domain and multilingual publishing on every plan. The shortlist cards describe each alternative’s documented knowledge offer and the relevant plan. Gorgias offers a public help center, article recommendations and tools that generate article drafts from support conversations.
How should I compare AI allowances?+
Keep input/output tokens, AI chats, messages and successful outcomes separate. Run the same sample questions, compare answer quality and human handover, then measure usage under each vendor’s definition.
When was this shortlist updated?+
Updated 18 October 2026, with the official sources linked below. This is Orka’s editorial selection, not an exhaustive market ranking. Please send factual corrections to [email protected].
CHECK OUR WORK
Good comparisons leave a paper trail.
Editorial revision: 19 October 2026. Pricing references: 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise.
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GorgiasTHE SHORTLIST · 19 OCTOBER 2026
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