WOOCOMMERCE INSTALLATION · SEPTEMBER 2026

How to add Orka
to WooCommerce.

Help your shoppers without leaving your other projects.

A small snippet in your site’s head.
A direct line to the humans behind your project.

Follow the steps ↓

WooCommerceYour website

One inboxEvery project

<head> your Orka snippet </head>

●

YOUR WOOCOMMERCE SITEHi! Can you help me get started?

A quick check before you start.

A WooCommerce store on WordPress and an account that can install a header-code plugin.

WHERE YOU WILL ADD ITWordPress admin → Code Snippets → Header & Footer

ONE PROJECT. ONE SNIPPET.

Bring your site aboard.

Copy the right project’s snippet

Open your Orka dashboard, then Settings → your project → Installation. Under How to embed, click Copy Code. If this is a new website, create its project first so incoming messages have the right context.

Use your WordPress dashboard

WooCommerce runs on WordPress. Install and activate WPCode if your site does not already have a site-wide header tool.

Add Orka in Header

Open Code Snippets → Header & Footer and paste your store project’s complete snippet in Header.

Save and test the storefront

Save, clear any relevant cache and visit a product page and the cart. Send a test chat and confirm it arrives under the correct Orka project.

THE INSTALLATION SNIPPET

<script type="text/javascript">window.ORKA_APP_ID="YOUR_PROJECT_ID";(function(){d=document;s=d.createElement("script");s.src="//widget.orka.chat/app.js";s.async=1;d.getElementsByTagName("head")[0].appendChild(s);})();</script>

YOUR_PROJECT_ID is a placeholder. Copy the complete snippet from your own project’s Installation screen. This example contains no customer’s project ID.

The WooCommerce detail that matters.

The snippet adds live chat to your storefront; it does not grant automatic refund or order-editing actions. Keep that distinction in mind when writing your help content. If you also run a SaaS or another store, give it a separate project and snippet so your shared inbox preserves the source of each conversation.

Do not install the same snippet through both a plugin and your theme. Check your store’s consent and caching configuration if the widget does not load. Native order automation is not established by adding a script.

THE FIRST HELLO IS YOUR TEST

Installed is good.
Working is better.

Use a real published page and a test visitor. You are checking the complete journey, from the widget to the right project in your inbox.

Open it like a customer.Visit the published site on desktop and mobile. Open the widget and check that it does not cover a key control.
Send a recognizable test message.Use something like “Installation test — WooCommerce”. Check it arrives in the project you intended.
Answer from the shared inbox.Reply once and confirm the answer reaches the visitor. Then visit another site page and check again.
Set the welcome before inviting people in.Review your colors, availability, reply expectations and help articles. Choose AI behavior separately.

One more project? Same open tab.

Repeat with the next project’s snippet. SaaS, app, shop or publication: the conversations can all come to one inbox.

Explore the portfolio workflow ↗

GOOD PRODUCT KNOWLEDGE. USEFUL SHOPPING ANSWERS.

“Which size should I get?”
A good question for Orky.

🐠

“I’m between two sizes.”

Our size guide says this cut runs close to the body. If you prefer a relaxed fit, choose the larger of your two usual sizes.

Example from a supplied size guide. Ask for relevant measurements if the guide needs them; never guarantee fit.

🪼

“Can I return a gift?”

The published returns policy allows unused items within 30 days. I can show you the steps, or bring in the team for an exception.

Example policy, not a universal Orka rule. Answer from your store’s actual policy.

🦈

“Where does my order ship from?”

Your delivery guide explains the warehouse, dispatch time and destination zones. Here’s where to find the details for your country.

Use published shipping information. Tracking a specific order needs the right connected data; do not invent its status.

Illustrative replies. Train Orky with your actual product information, FAQs and policies. Choose drafts or automatic replies and keep a person available for exceptions.

Give Orky a useful knowledge base ↗

YOUR BEARINGS, BEFORE YOU DIVE IN

Your WooCommerce
installation questions.

Still wondering about something?
Ask a human at Orka ↗

Where do I find my Orka snippet?

Log in to the Orka dashboard, open Settings, select the project for this website and choose Installation. Click Copy Code in How to embed. Use that project’s full snippet, not the placeholder shown in this guide.

What do I need on WooCommerce?

A WooCommerce store on WordPress and an account that can install a header-code plugin. Do not install the same snippet through both a plugin and your theme. Check your store’s consent and caching configuration if the widget does not load. Native order automation is not established by adding a script.

Do I add it to every page?

Use the site-wide header or the shared layout so the script is included wherever you want chat. Add it once, not through both a plugin and a theme. Test the homepage and an inner page.

Does every website need a different project ID?

Use a separate Orka project for each distinct product or store whose context you want to keep separate. Copy its own snippet. The conversations can still appear together in your shared inbox.

Why is the widget missing?

Check the published site, confirm the project ID and complete script are present, and look for duplicate installations. Review your platform’s plan restrictions, cache, consent settings and browser extensions. If it still fails, send Orka the public page URL and the error you see.

Does installing the snippet enable AI automatically?

Installing the widget is separate from choosing your knowledge and AI behavior. Configure the project, review its answers and decide whether you want human replies, AI drafts or automatic replies. AI usage is separate from the team plan.

THE DOCUMENTATION BEHIND THE GUIDE

Checked, with a way to check again.

Valid as of September 2026. Official sources checked 21 September 2026. Platform menus, plans and prices can change. If we have something wrong, email [email protected].

How to add Orkato WooCommerce.