Orka vs BestChat.in 2026

BestChat’s website describes a family that also includes SmartBot. The published plans for those products have different prices and allowances. A fair comparison should not take the cheapest price from one and the most ambitious capability from the other. This page uses BestChat’s own live-chat plan table and its developer-maintained Shopify listing as the price reference.

That distinction is useful for your evaluation too. Ask exactly which product is being demonstrated, which subscription unlocks the function and whether an integration requires another app. Orka’s proposition is one support workspace with team tiers and separate AI usage. That is easier to describe, but it still needs a real requirements check.

A simple plan chart does not remove the need to test how the product handles your customers and your data.

The published BestChat plans include a free tier with one seat and eighty AI chats, Starter at $10 with one seat and three hundred AI chats, Basic at $30 with three seats and one thousand AI chats, and Growth at $60 with six seats and three thousand AI chats.

Product and knowledge-training allowances also vary. The pricing is therefore neither a flat unlimited offer nor a simple per-agent multiplier.

Orka Light costs €9/month for two people, Pro is €29 for three and Max is €99 for 12. Extra Max members cost €8/month each. Orka prices are in EUR; BestChat prices here are in USD. A six-person team may see an attractive base price in BestChat Growth; a larger team needs to verify a suitable BestChat offer.

Our calculator stops at the selected bundle’s seat limit instead of inventing an extra-agent price. Compare the included AI allowance separately, because Orka’s managed AI uses tokens rather than an included count of chats.

BestChat’s feature page describes frequent replies, file sharing, screenshots, transfers, departments, visitor information, mobile clients and analytics. Those are useful capabilities for a team answering people throughout the day. It would be misleading to reduce the product to a basic bubble with no collaboration simply because its entry price is low.

Orka provides the conversation in a shared project workspace with assignment, tags, private notes, reminders and visitor context. The meaningful comparison is the full sequence of work. Receive a message, find the relevant context, bring in another person and close the loop. Try it again from a phone.

A tool can have every item in that sequence and still feel different in practice, especially for the teammate who only helps with support occasionally.

BestChat’s plans publish specific knowledge-training allowances for AI. Basic, for example, includes 400 training items and a monthly AI-chat allowance. Those limits tell you how to budget the information supplied to its assistant. Orka’s knowledge workflow also includes publishing articles for people to browse directly, with your own domain and translations.

Compare the assistant’s source material and the customer’s self-service journey as two connected parts of support.

Orka includes a public help center on every plan. Markdown articles can be organized into collections and sections, translated automatically and corrected manually. Visitors can search and read them inside the widget or on the help site, and the published knowledge also supports Orky.

If you already have a documentation platform, compare the work of keeping it alongside BestChat with the work of importing supported content into Orka. Neither migration nor staying put should be assumed effortless.

A bundle of AI chats can be convenient because the allowance is easy to recognize. The important follow-up is how the vendor counts a chat and what happens beyond the limit. Ask how long exchanges, retries and returning visitors are handled. The definition influences whether the included quantity matches your support volume.

Orka’s managed AI price names the model and separates input and output tokens. You can estimate the bill from measured usage or use your own provider key without an Orka markup. Neither structure is inherently better for every team. Short repetitive questions and long technical investigations can produce different results.

Test both with actual examples and track whether the answer was useful, whether a person had to repair it and what unit appeared on the usage record.

BestChat’s product family includes commerce-focused AI offerings, but capabilities and prices need to remain attached to the correct subscription. If the demonstration includes product recommendations or order-related behavior, ask whether that is BestChat, SmartBot or a connected feature in your chosen plan. The answer matters more than a general ecommerce label.

Apply the same standard to Orka. Visitor and cart context can help an agent understand a question; it is not a claim of automatic store transactions. Use a test involving a product, an order and an exception, and record what the software actually changes.

If you need automatic refunds or cancellations, require a clear demonstration and permissions model. A persuasive reply is not evidence that the back-office task has been completed.

BestChat can be a sensible option when its published seat, product, training and AI-chat allowances fit your business. Its lower paid entry points deserve acknowledgment. For a team already comfortable with the product, the relevant question is whether a specific missing workflow is causing enough friction to justify a move.

Orka is worth exploring when you want several projects under one subscription, a public multilingual knowledge library and a choice in how you pay for AI. The shared team context and editable drafts are useful when humans still own the final decision. Try one project first, keep the existing support channel available while you evaluate, and compare the whole path to a resolved question.

That will tell you more than choosing the cheapest number or the most appealing mascot in isolation.

Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features.

Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected.

Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

On Light and above, team chat for two or more people, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies.

Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports, the MCP server and higher API rate limits.

Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice.

This guide is published by Orka, not an independent review site. This guide was updated on 18 October 2026. Competitor facts are supported by the linked official product pages, documentation and developer-maintained listings; the update date describes this editorial revision, not a claim that every source was published or fully rechecked on that day.

Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order.

The accompanying trial checklist helps you test the tasks that matter to your own team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result.

A fair comparison should help you choose well, even when the right choice is not Orka.