Effective Date: 3rd dec 2024

PENIDA, operating as Orka, is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our live chat software and related services

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1. Who We Are

Orka is operated by PENIDA, located at 14 Rue Charles IV, 75004 Paris, France. If you have any questions about this policy, you can contact us at pro@penida.fr

2. Information We Collect

a. Information You Provide

• Account Data: Name, email address, phone number, company details, and payment information.

• Customer Data: Information shared during customer interactions through Orka, such as chat messages or uploaded files.

b. Automatically Collected Information

• Usage Data: Logs of your interactions with Orka, including IP addresses, browser types, device identifiers, and session data.

• Cookies and Tracking Data: See our Cookie Policy for more details on cookies we use.

c. Third-Party Data

We may collect information from third parties such as analytics providers, advertising networks, or payment processors.

3. How We Use Your Information

We process your information to:

• Provide and maintain the Orka service.

• Personalize your experience and improve performance.

• Facilitate billing and payment processes.

• Communicate important updates, support, and promotional offers.

• Ensure compliance with legal obligations, such as fraud prevention.

  
  

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual Necessity: To provide the services you have subscribed to.

• Legitimate Interests: To improve our service and maintain security.

• Consent: For optional activities, such as marketing communications.

• Legal Compliance: To meet regulatory and legal obligations.

5. How We Share Your Information

We may share your data with:

• Service Providers: Third-party vendors assisting with hosting, analytics, payment processing, or customer support.

• Business Partners: With your consent, to offer relevant services.

• Legal Authorities: If required to comply with laws or enforce our rights.

• Corporate Transactions: In case of a merger, acquisition, or sale of assets.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to provide the service and fulfill legal obligations. Customer interaction data may be retained for troubleshooting and compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data.

• Correction: Correct inaccurate or incomplete data.

• Deletion: Request deletion of your data (subject to certain limitations).

• Portability: Obtain a copy of your data in a portable format.

• Restriction: Restrict certain processing of your data.

• Objection: Object to data processing based on legitimate interests or direct marketing.

• Withdrawal of Consent: Withdraw your consent where applicable.

To exercise your rights, contact us at pro@penida.fr

8. Data Security

We implement industry-standard measures to protect your data, including encryption, secure access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you are located outside the European Union, your data may be transferred to and processed in countries with differing data protection laws. We take steps to ensure adequate safeguards, such as standard contractual clauses, are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: pro@penida.fr
Address: PENIDA, 14 Rue Charles IV, 75004 Paris, France