Choose the same team on each distinct project. Orka includes unlimited projects; other providers bill by workspace, seat, store allowance or usage.
Just meA crew of 20
One projectTen projects
Orka Pro€29.00/ month · EUR · AI separate
3 projects · one subscription · no extra project fee
BestChatConfirm plan/ billing cycle · see terms
Choose a plan covering this team and all projects, or confirm the complete price with the vendor.
Base subscriptions only, before taxes, AI, usage and discounts. A shared widget across several domains is not the same as separately configured projects. Seat fit is not feature parity. Check the plan’s limits above and Orka’s included features. Orka prices are in EUR; competitor prices are in USD. No currency conversion or automatic savings claim.
Billing rules & official sources +
Published packages do not establish a price for several independently configured projects. Ask for the complete multi-site price before comparing. Project billing ↗
BestChat plans, not SmartBot plans. Monthly bundles: Starter $10 / 1 seat, Basic $30 / 3 seats, Growth $60 / 6 seats. Above the selected seat limit, a different plan or quote is needed. Shopify recurring charges use 30-day cycles. Official source ↗
START WITH THE JOB, NOT THE LOGO
Why look beyond BestChat?
BestChat is worth testing against a store workload. Orka offers a broader home for the same founder’s store, software products and public help content.
A growing portfolio A different workflow A clearer budget
BestChat is a strong fit for store chat with ai allowances. Your reasons to look elsewhere should be specific: a bundle of AI chats is not a bundle of tokens; basic includes three seats; Growth includes six; bestChat and SmartBot are separately priced products. These five options address different priorities. Their order is an editorial route through the choices, not a score or a claim that one product wins every category.
INSIDE ORKA
Every project. The same place to answer.
See which product a question belongs to, keep your team together and add the next project without another subscription.
The same three people answering for three distinct projects. Base subscription only; AI, usage, taxes and discounts stay separate.
ORKA PRO · UNLIMITED PROJECTS€29/ month total
3 people. 3 projects. One subscription. Launch a fourth project: still €29.
BESTCHAT · Basic · 1,000 AI chatsConfirm scopeAsk for the complete portfolio price
Choose a plan covering this team and all projects, or confirm the complete price with the vendor.
Published packages do not establish a price for several independently configured projects. Ask for the complete multi-site price before comparing. How project billing works ↗
Updated 18 October 2026. Orka in EUR; competitor in USD. No currency conversion or automatic savings claim.
FIVE ROUTES WORTH EXPLORING
Pick the tool that fits your crew.
01
FOR A MIXED PORTFOLIO
Orka
One inbox. Unlimited projects.
Built for the founder who supports a SaaS, a new app and a store with the same small crew. Conversations stay together while project filters and teammate access keep the context clear. Start with human replies, add drafts you approve, or let Orky answer from your knowledge when you are away.
Budget
Free €0 / 1 person. Light €9 / 2. Pro €29 / 3. Max €99 / 12, then €8 per extra member. Monthly EUR; unlimited projects; AI separate.
Knowledge
Free help center, custom domain, Markdown, collections, automatic translation and in-widget search.
Trade-off
A hosted support workspace. Do not choose it as a self-hosted platform or assume it includes automatic order refunds or an enterprise phone contact center.
A Shopify merchant who wants chat, help articles and order support together.
What it brings
Order tracking and Shopify context
Unlimited agents on the free listing
Help center plus email and social integrations
Budget & knowledge
$16.90 / month · Basic · 100 conversations.
Project cost: Free includes one store; Basic includes three. Pro lists multiple stores without a numeric cap: confirm your portfolio and usage with WillDesk.
Help center is included on Free; Basic adds a custom FAQ domain and premium FAQ templates.
Before you decide
Free covers one store and Basic covers three. Paid store limits and conversation allowances belong in the budget.
Project cost: Paid subscriptions apply to each independently configured project. Reusing a single widget across domains is a different setup.
Lyro can learn from website content and uploaded FAQs. Orka includes a separate public article site and an in-widget Help tab on every plan.
Before you decide
Reuse one widget across sites for a single panel, or create independently configured projects. Paid subscriptions are per project; Plus offers one-inbox access on request.
Keep handled conversations, Lyro conversations and Flows usage separate.
A small business looking for configurable website chat, shared conversations and multiple widget setups.
What it brings
Several widgets and inboxes under an account
Mobile apps and conversation collaboration
Business adds workflows and help-center publishing
Budget & knowledge
$199 / month · Plus · 10 seats · separate widgets and inboxes.
Project cost: Separate widgets, inboxes and help centers are included on Plus. Reusing the same widget on several sites is also possible; do not multiply Plus by the number of sites.
One help center is included in Business; multiple help centers in Plus, with website and widget access.
Before you decide
Chatway documents multiple inboxes and widgets under one account, so it is a genuine multi-site candidate.
List every SaaS, app, store and website the team supports. A Shopify-only helpdesk and a mixed-project inbox solve different problems. Check whether a new product needs another paid workspace or can join your existing setup.
Who answers?
Count full-time agents and occasional helpers. A free unlimited-agent plan can suit a larger quiet team; a seat bundle can suit a small busy crew. Do not price twenty users if only three people need access, or overlook part-time teammates who do.
Where do answers live?
Use one real policy article to test search, translations, widget access and AI knowledge. If you already have an excellent documentation system, include the work of keeping or moving it in the decision. Importing articles does not automatically reproduce every workflow.
What happens after launch?
Test an exception, a project handover and a busy week. Record usage in the units the vendor bills. Keep your current channel available while the new setup is evaluated, and switch only when the actual operating day is better.
Which BestChat alternative is best for several projects?+
Orka is designed for founders and small teams running a mixture of SaaS products, apps and stores. Other tools also support multiple sites or brands; compare the workspace structure and billing rather than assuming every multi-site offer works the same way.
Should I switch away from BestChat?+
A shop that values a small AI-chat bundle and product-aware assistance. If that describes your team and the workflow is working, staying may be the sensible choice. Switch for a specific benefit that outweighs the migration effort, not because another page declares a universal winner.
Which alternative is the cheapest?+
There is no single answer without team size and usage. Orka Free and tawk.to’s core product are free, and several other tools offer free tiers. Included seats, conversation limits, AI allowances and paid extras change the total.
Which option includes a help center?+
Orka includes one with a custom domain and multilingual publishing on every plan. The shortlist cards describe each alternative’s documented knowledge offer and the relevant plan. BestChat publishes AI training and product-learning allowances. Orka combines its AI knowledge with a public help center, article editor and translations.
How should I compare AI allowances?+
Keep input/output tokens, AI chats, messages and successful outcomes separate. Run the same sample questions, compare answer quality and human handover, then measure usage under each vendor’s definition.
When was this shortlist updated?+
Updated 18 October 2026, with the official sources linked below. This is Orka’s editorial selection, not an exhaustive market ranking. Please send factual corrections to [email protected].
CHECK OUR WORK
Good comparisons leave a paper trail.
Editorial revision: 19 October 2026. Pricing references: 18 October 2026. Pricing and project-billing references are linked below. Published by Orka, so this is our analysis, not an independent endorsement or a hands-on benchmark. USD prices exclude taxes and use monthly billing unless stated otherwise.
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BestChatTHE SHORTLIST · 19 OCTOBER 2026
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