Of course. Your new delivery address is now confirmed.
Delivered by email
Reply from Jamie’s email
Just received it — thank you!
Back in the same conversation
Continue by email
Keep the conversation going when someone has already left your website.
Useful for your setup
02
One team. One inbox.
Keep the context when a conversation changes hands.
All projects All Agent Tags
Alex Morgan2mCoast & Co.
JudyCan I change the delivery address?✓✓
Sam Rivera12mMy calorie tracker
MiloPhoto✓✓
Jamie Chen23mMy outreach app
DevinThanks, that worked!✓✓
Taylor Brown1hMy blogging app
JudyHow do I invite my teammate?✓✓
Robin Lee2hCoast & Co.
MiloYou’re very welcome!✓✓
Charlie Davis2hMy calorie tracker
DevinNote:Check their setup✓✓
Morgan Parker3hMy outreach app
JudyCan I change my plan?✓✓
Avery Jones4hMy blogging app
MiloThank you!✓✓
Unlimited projects. One inbox.
Bring conversations from every website and project into one shared workspace and subscription.
Unlimited projects on every planUseful for your setup
Judy
Assign conversation
Assigned to Judy
Conversation assignment
Give each conversation an owner so everyone knows who is taking care of it.
Useful for your setup
JudyPrivate note
@Theo Their trial ends Friday. Please check in with the team tomorrow.
Only seen by your team
Reply Private note
Leave a note for your team. Use @ to mention someone.
Add note ↑
Private notes & @mentions
Leave colorful private notes in the conversation and @mention the right teammate. Choose mint, pink, lime, yellow, purple, blue or orange. Visitors never see your notes.
Useful for your setup
Team New group
TheoYou: Thanks for checking!
Support crewEmma: All sorted.
JulesAvailable
Support crewYou, Emma, Theo, Jules
Today
Can someone check the delivery update?
I’m on it.
All sorted. We can reply now.
Message your team…
GIF Send
Talk to your team inside Orka
Message a teammate directly or start a group conversation as soon as your team has two people. Keep a small teammate chat open beside your customer inbox, without switching to WhatsApp or Slack.
Light, Pro & Max · 2+ team membersUseful for your setup
🇺🇸 American English
Tags
demanding customer
Visitor Data
Conversation tags
Tag conversations by topic or product, then filter the inbox to find the requests that need your attention.
Light, Pro & MaxUseful for your setup
All projects All Agent Tags
All conversationsAcross your projects
Inbox filters
Focus on a project, agent or conversation status without switching accounts.
Light, Pro & MaxUseful for your setup
Perfect, that fixed it. Thank you!
Today at 2:38 PM
The conversation has been resolved by Judy
Reply Private note
Write a reply…
GIF Send
Mark as resolved
Close the loop when a question is answered, while keeping its history available.
Useful for your setup
Set reminderSelect the time you want to be reminded
Today at 2:38 PM
You left a reminder to be sent in 30 minutesOnly you can see this reminder
Your reminder has been set
Conversation reminders
Set a reminder to return to a conversation that needs another look.
Light, Pro & MaxUseful for your setup
Urgency Rated by AI
Urgency at a glance
Green, yellow, orange and red chili indicators identify low, normal, high and critical conversations before you open them.
Pro & Max · AI usage separateUseful for your setup
Team membersPro · 3 members
Judy ROwner● Available
TheoAgent● Available
MateoAgent● Available
Free1 memberLight2 membersPro3 membersMax12 members
Unlimited projects, on every plan.
Room for your whole crew
Free includes one person, Light two, Pro three and Max twelve. Every plan includes unlimited projects.
Free: 1 · Light: 2 · Pro: 3 · Max: 12 (+€8/extra member/mo)Useful for your setup
Team membersMax
+9
12 members includedReady for one more?
Invite a team member
RoleAgent
+€8 / monthPer additional member on Max Send invitation
Add people as your team grows
Max includes 12 team members. Add more for €8 per member per month. Free, Light and Pro have fixed limits of 1, 2 and 3 members.
Max · €8 per additional member/monthUseful for your setup
Design configurationBanners configurationTeam members configurationAI configurationHelp center
Project access & feature permissions
Choose who joins each project, then give them the right role. Admins can manage everything except deleting the project. Agents answer conversations; you choose their access to AI tools, pages and settings.
Light, Pro & MaxUseful for your setup
03
A little help from Orky
Choose when AI suggests, replies or steps aside.
Orky’s knowledge at a glance
What Orky searches before it answers.
Your sources
Website pages168 pages
Uploaded files0 files
Texts & FAQs0 texts
Help center191 published articlesLearned automatically when you publish or update.
Answers from your own knowledge
Ground AI drafts and replies in your help center, website, uploaded files and business instructions. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Messages Help
OrkyAI assistant · Coast & Co.
When will my order arrive?
OrkyAI
Delivery takes 3–5 working days. We’ll email your tracking link when your order ships.
Can I speak to a person?
Bringing a teammate into the conversation
Write your message…
Automatic replies & escalation
Let Orky cover conversations when you are busy or offline, with a handover to a person when help is needed. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Can I save a meal to log it again?
Reply Private note
Suggested reply
Absolutely! Open a meal and choose Save meal. You can add it again from your saved meals.
AI drafts you approve
Get a suggested answer based on your help center, website, uploaded files and business instructions. Review, edit and send it yourself. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Could someone help me check the setup?
AI Active
AI is preparing an answer…
Preparing an answer…
Reply Private note
I’m here. Let’s check your setup together.
GIF Send
You’ve taken over. AI is paused for this conversation.
Live human takeover
Orky steps aside when someone asks for a human, gets frustrated, or needs help beyond its knowledge or capabilities. Your team keeps the conversation context. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Jamie ChenCoast & Co.
This conversation
Can I update my delivery address?
ReplyEnable AI
Write a reply…You’re in control.
AI ActiveAI is preparing an answer…
AI control per conversation
Enable or disable AI in an individual conversation and keep control of where it helps. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Mark as resolved Judy Normal urgencySummarize
Today at 2:33 PM
🇩🇪 Kann ich meine Lieferadresse ändern?🇬🇧 Can I change my delivery address? Translation, only seen by your team
🇩🇪 Ja, natürlich. Wir helfen Ihnen gerne.🇬🇧 Yes, of course. We’re happy to help. Original, only seen by your team
✓✓ Read in chat
Reply Private noteEnable AI
Write a reply…
GIF 🇺🇸 English Send
Two-way translation
Read the original and translated messages together. Translate your replies and enable several translation languages in the same conversation for a multilingual team. See how translation works ↗
Pro & Max · AI usage separateUseful for your setup
AI reply buttons
Pick a button. Review the draft. Make it yours.
Your draft stays private until you send it.
One-click writing shortcuts
Say hi, say goodbye, make small talk, talk about the weather or draft an AI answer from the composer. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Conversation summary
Jamie ChenCoast & Co.Catch-up
Delivery address update
Jamie needs an order sent to a new address. The parcel has not shipped; Judy has checked the change with the warehouse.
People who answered2 Judy Theo
Messages exchanged12Private notes: 2
Current status Customer replied
Earlier context
Order #1048 is ready to pack.
Next: confirm the updated delivery address.
Added as a private note
Conversation summaries
Catch up on the key points before you take over or hand a conversation to someone else. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Your own key
Choose a provider and the model that works for you.
One model for your project’s AI features.
Try switching the provider above.
Your AI provider, your choice
Let Orka manage AI without a key, or connect your own OpenAI, Anthropic or OpenRouter API key. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Your own key
Pay your AI provider directly.
◎OpenAIConnected
OpenAI API key Encrypted
sk-••••••••••••••••
Modelgpt-5.4-mini
Your key is checked with your provider, then stored encrypted.
Bring your own AI key
Connect an OpenAI, Anthropic or OpenRouter API key and pay that provider directly, with no Orka markup. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
What uses AI tokens?
Only the features that run. Connecting uses none.
Automatic repliesPer reply
AI reply buttonsPer draft
TranslationPer message
Conversation summaryPer summary
Learning your sourcesPer page
Pay-as-you-go AI
No API key needed: choose Orka-managed AI on Pro or Max and pay for the usage separately. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Your brand, clearly an AI: visitors always know who’s answering.
Orky
This is the image your users will see when chatting with AI
ChangeRemoveUpload an image up to 2 MB.
The Coast & Co. team 3 people online
Hello, how can we help you?
Hi! I have a question.
Write your message…
GIF
with Orka
Coast & Co.
Find answers about your order, your account and all things Coast & Co.
COLLECTIONS
Your name & image for Orky
Make your AI teammate part of your brand with a custom name and image. Explore Orky AI ↗
MaxUseful for your setup
When a human steps in
Orky stops answering and passes the chat to your team.
The visitor asks for a human
The visitor is upset or frustrated
Orky can’t do what is asked
The question is outside its knowledge
A keyword is mentioned
Custom handoff triggers
Choose keywords that should bring in a person. When one appears, Orky escalates the conversation to your team. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Orky isn’t sure of its answer
Your team checks uncertain replies.
Review low-confidence answers
Under70% confidence
70%
Its answer is still sent, and your team checks it.
A teammate is notified to review the conversation.
AI confidence threshold
Set a confidence threshold and flag low-confidence answers for human review. Keep uncertain replies visible to the people who can help. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
Make the handoff seamless
Bring in the right teammate.
Notify
The whole team
Teammates online now
Selected teammates
JudyOnline · Notified and assigned
Handoff notifications & assignment
Notify the whole team, online teammates or selected people when AI hands over, and assign the conversation to someone. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
OrkyJudy
Conversation history included
Order #1048 · Delivery address change
Customer’s messages, AI replies and private notes.
OrkyAI
I’m bringing in a teammate who can help. They’ll see our conversation, so you won’t need to repeat yourself.
JudyJoined the conversation
Hi! I’ve read the conversation. Let’s update that address.
A handoff with the full story
Keep the complete conversation history when a human takes over. Customize the handoff message your visitor sees. Explore Orky AI ↗
Pro & Max · AI usage separateUseful for your setup
04
The person behind the message
Understand the visit before you write the reply.
orka. Available ! Banners 1
24
Livemap ● Online now
Search visitors
All projects
Aqua Squid from LondonHomeLondon, United Kingdom
Magenta Ray from Paris/featuresParis, France
Ochre Fish from Toronto/pricingToronto, Canada
● 24 visitors online
All 24 Your website 18 Your app 6
74823
Aqua Squid from LondonLondon, United Kingdom
Your website Viewing now
Start a conversation
− +
Worldwide live visitor map
See where visitors are, zoom into a group and explore individual visitors across your projects.
Light, Pro & MaxUseful for your setup
orka. Available ! Banners 1
24
Livemap ● Online now
Search visitors
All projects
Aqua Squid from LondonHomeLondon, United Kingdom
Magenta Ray from Paris/featuresParis, France
Ochre Fish from Toronto/pricingToronto, Canada
● 24 visitors online
All 24 Your website 18 Your app 6
74823
Aqua Squid from LondonLondon, United Kingdom
Your website Viewing now
Start a conversation
− +
Live visitor list
See who is online, which project they are visiting and the page they have open.
Help center included on every planUseful for your setup
Import your help center
Gleap
Gorgias
Intercom
Crisp
GitBook
Help Scout
Fernand
tawk.to
Your articles, in Orka.Keep your knowledge together.Ready
One-click help center imports
Import your help content in one click from Gleap, Gorgias, Intercom, GitBook, Help Scout, Fernand, Crisp or tawk.to. Need another source? Contact us to request an importer.
Help center included on every planUseful for your setup
Article editorDraft
Title
How to change your booking
H2BI
## Change your booking
Open your **confirmation email**.
Select **Manage booking**.
> We’ll email your new time.
BOOKINGSHow to change your booking
Plans changed? Open your confirmation email and select Manage booking.
Customize its title, subtitle, color and website link, with translated public text. Explore the help center ↗
Help center included on every planUseful for your setup
06
Room for real life
Give visitors a clear picture of when you are around.
How visitors reach you
C
Coast & Co.Storefront
Live chat
S
StudioClient portal
Email form
Let’s talk.Start a conversation
Send us a message.We’ll reply by email
Live chat or email form, per project
Turn live chat on when you want a real-time conversation, or switch it off to show an email form and reply later. Choose the mode for each project and switch back whenever you like. Visitors who have already written keep their conversation. Your online or away status also sets expectations.
Useful for your setup
Messages Help
The Coast & Co. team 3 people online
We usually reply ina few minutes
Hello! How can we help you today?
Your average reply time
Set expectations with your real average response time in the widget.
Useful for your setup
Messages Help
The Coast & Co. team 3 people online
It’s 11:49 PM for our team.
We’re asleep. Replies may take a little longer.
Night banner & working hours
Show your team’s local time and let visitors know when your humans are asleep.
Light, Pro & MaxUseful for your setup
Messages Help
The Coast & Co. team 3 people online
Our team is off today.
Leave us a message. We’ll get back to you when we return.
Break day banner
Let people know you are taking time off and when they can expect you back.
Light, Pro & MaxUseful for your setup
Messages Help
The Coast & Co. team 3 people online
We’re experiencing an issue.
Our team is on it. Thank you for your patience.
Panic banner
A real-life emergency? Put a clear heads-up in your widget when replies may take longer.
Light, Pro & MaxUseful for your setup
Leave us a message
We’re away at the moment. Leave your email and we’ll get back to you.
Find answers about your order, your account and all things Coast & Co.
COLLECTIONS
Automatic offline contact form
When your team is offline, collect the visitor’s contact details and question so you can follow up when you return.
Light, Pro & MaxUseful for your setup
During selected hours
Replace live chat with your email form.
00:0008:0018:0024:00
Tuesday
Wednesday
Thursday
Email form Even when your team is online
Project time zone Europe/Paris
Business hours & availability scheduling
Choose the days and hours when an email form replaces live chat, even if a teammate is online. Everything follows your project’s time zone.
Light, Pro & MaxUseful for your setup
Messages Help
The Coast & Co. team 3 people online
A little news from our team.
Our new booking calendar is here. Take a look!
Custom banners & announcements
Show a night banner, an emergency notice or an announcement in your widget. Keep visitors informed before they start a chat.
Light, Pro & MaxUseful for your setup
07
A welcome that feels like you
Your brand, your people, your corner of the internet.
orka. Available ! Banners 1
24
CharlesMax›
My Projects (3)
Coast & Co.3 team members
⌄
Design and settings
Banners
Installation● Installed
Developers
Team members
Notifications
Artificial intelligence
Contact form
Help center
Your app3 team members
⌄
⊕ Create a project
3/12 Team members
Design settings
Widget style
Choose how visitors say hello.
Chat with us We’re online
People✓ Selected design
Browse all designs
Adapt my design to…
Dress your widget for the occasion.
Original design ⌄
Its colors, its texts and a little ornament. Your logo and your team stay.
After the chat has been opened and closed
What should visitors see once they have opened the chat?
Switch to Essential
Keep a small, discreet button to reopen the chat.
✓
Keep my selected design
Continue showing People after closing.
The Coast & Co. team 3 people online
Hello, how can we help you?
Hi! I have a question.
Write your message…
GIF
with Orka
Coast & Co.
Find answers about your order, your account and all things Coast & Co.
COLLECTIONS
Your colors & your words
Customize your widget’s colors, welcome text and tone to match your website.
Useful for your setup
Choose your widget design22 designs
People Selected
Chat with us We’re online
Team dock
Chat with us We’re online
Night shift
Chat with us We’re online
Welcome crew
Chat with us
LéoMateoTheo
We’re online
Widget layouts & team profiles
Choose from dozens of widget designs, from a simple messenger to a welcome that puts your team front and center.
Included on every planUseful for your setup
Adapt my design to…🎄 Christmas
🎄A little holiday helpWe’re here for you
Adapt my design to…🎃 Halloween
🎃Boo! Need a hand?The same friendly team
Christmas & Halloween themes
Give your widget a seasonal look while keeping the same helpful people behind it.
Useful for your setup
Show “Powered by Orka”
Messages Help
CCoast & Co.Your support team
Welcome! How can we help?
Your logo. Your name. Your welcome.
Remove Orka branding
Give visitors a widget that carries your own brand throughout.
MaxUseful for your setup
08
Set up. Show up. Anywhere.
From your first website to every project after it.
Install on your website
Shopify
WordPress
Wix
Webflow
Squarespace
Framer
On Shopify? No code to paste.
The Orka app adds the widget to your theme.
Shopify App Store
Other websites: paste your project’s snippet.
Install on your website
Add Orka to Shopify, WordPress, Webflow, SaaS products, landing pages and other websites.
Useful for your setup
Your first project
1
Create your projectCoast & Co.
2
Make it yoursYour logo, colors and welcome
3
Install and say helloSend a test message from your site
A simple setup
Connect a project and add the widget without a long technical setup.
Useful for your setup
Send your own visitor data
Orka.update({
plan: "Pro",
usage: "82 / 100"
});
↓
Visitor Data
planPro
usage82 / 100
SDK for custom integrations
Use the Orka JavaScript SDK to send custom visitor data: subscription plan, usage tier, installation date, Shopify merchant details, internal links and the fields your team needs. Explore the SDK ↗
Useful for your setup
Live visitorsNative controls
Your workspace, in your pocket.Actual Orka for iOS screens · Apps for iOS & Android
COAST & CO.Good things. Made simply.Explore the collection ↗
Chat with us
Your page loads. Orka loads asynchronously.
A lightweight widget
Add a helpful conversation to your site with a widget designed to stay light.
Useful for your setup
Blocked visitors
IP address
192.0.2.42
192.0.2.42Blocked
Country rules
🇦🇶 AntarcticaBlocked
Choose which visitors can open your chat.
IP & country blocking
Keep unwanted traffic out of your chat with controls for individual IP addresses and countries.
Useful for your setup
Room for your integrations
Your app→ Orka API
Conversations
Contacts
Events
MaxHigher API rate limitsAsk us about your use case.
Higher API rate limits
Max gives integrations higher API rate limits as your support activity grows. Contact the team for the limits that apply to your use case. Explore the SDK ↗
MaxUseful for your setup
Orka MCP serverMax
Your AI tools↔Orka
“Prepare a help article about rescheduling.”
How to change your bookingReady for your reviewDraft
Help articles · Conversations · AI configuration
Yes, Orka has an MCP server
Connect your AI tools to an Orka project. Work on help articles, read conversations and configure your AI agent from the tools you already use. Explore the Orka MCP server ↗
MaxUseful for your setup
JUST FOR YOUR TEAM
We also have post-its.
Because everyone loves a good post-it. Leave a private note in the conversation, mention a teammate and keep the useful bits close.
Today at 2:42 PM
Emma Private note
@Theo Could you check the new delivery address?
Theo Private note
Checked with the team. We can update it before it ships.
Emma Private note
Perfect. I’ll let them know.
Mint
Private notes stay inside your team.
YOUR TEAM, RIGHT HERE
Talk to each other. Stay in Orka.
Message a teammate directly or start a group conversation. Discuss the answer together, without jumping into WhatsApp or Slack.
Team New group
TheoYou: Thanks for checking!
Support crewEmma: All sorted.
JulesAvailable
Support crewYou, Emma, Theo, Jules
Today
Can someone check the delivery update?
I’m on it.
All sorted. We can reply now.
Message your team…
GIF Send
Direct messages and group conversations from two teammates. Included on Light, Pro and Max.
Different products.One thoughtful support home.
orka.
Available 
! Banners 1
Alex Morgan2mCoast & Co.
Sam Rivera12mMy calorie tracker
Jamie Chen23mMy outreach app
Taylor Brown1hMy blogging app
Gleap
Gorgias
Intercom
Crisp
GitBook
Help Scout
Fernand
tawk.to
Shopify
WordPress
Webflow
Squarespace
Framer
