orka
YOUR EVERYDAY SETUP
One place for all the ways you help.
Start with the complete toolkit, or choose the situation that sounds most like you.
Find the right features without leaving anything behind.
← Back to Orka
THE WHOLE TOOLKITGood support.
Good support.
Your kind of business.
A live chat, an AI teammate and all the little things that help you show up. Find what fits the way you work.
Make yourself at home ↗WHAT DOES YOUR DAY LOOK LIKE?
Start with you.
YOUR EVERYDAY SETUP
One person. Plenty on your plate.
Give your customers a proper welcome while keeping room for the rest of your business.
Keep the everyday answers in your help center, ask Orky for a draft, and set your hours.
YOUR EVERYDAY SETUP
Ten people. One conversation that makes sense.
Know who is replying, share context privately, and keep the next step clear.
Assign an owner, leave a note and set a reminder. Fleet has room for up to 20 teammates.
YOUR EVERYDAY SETUP
A clearer first conversation.
Help visitors with office hours, appointment questions and the next person to contact.
Use reviewed drafts and human handovers for general enquiries. Keep case-specific advice and confidential documents in your firm’s approved channels.
YOUR EVERYDAY SETUP
From “will it fit?” to “thank you”.
Answer product questions with the visitor’s page and cart context close at hand.
See what they are looking at, answer in their language, and bring in a person for an exception.
YOUR EVERYDAY SETUP
Less repeated explaining. More building.
Bring account context into support and give recurring setup questions a useful answer.
Connect customer attributes, feed Orky your docs, and help users across every project.
YOUR EVERYDAY SETUP
Several projects. The same familiar crew.
Keep client projects in one place and carry the context from one teammate to the next.
Filter by project, tag a conversation and leave private notes before passing it on.
NOTHING LEFT OUT
Meet your toolkit.
Every feature stays here. Your profile simply highlights a useful place to start.
65 features · the complete toolkit
Features and team limits vary by plan. AI usage is billed separately. Check the current plans ↗
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01
Real conversations
Everything you need to answer well.
Real-time live chat
Talk to visitors while they are on your website, with replies in the same conversation.
Useful for your setupSee messages as they are typed
Get a head start on a question before your visitor presses send.
Useful for your setupConversation history & search
Pick up an earlier conversation and find messages by keyword.
Message search: Pod & FleetUseful for your setupSaved reply shortcuts
Give repeat answers a shortcut so you can spend more time on the personal part.
Useful for your setupFiles & images
Share a document, screenshot or image right inside a conversation.
Image sharing: Pod & FleetUseful for your setupEmoji picker
A friendly hello, a thank-you or a little personality, without leaving the composer.
Useful for your setupRead receipts
See when your reply has been read and know where the conversation stands.
Useful for your setupContinue by email
Keep the conversation going when someone has already left your website.
Useful for your setup02
One team. One inbox.
Keep the context when a conversation changes hands.
Unlimited projects. One inbox.
Bring conversations from every website and project into one shared workspace and subscription.
Unlimited projects on every planUseful for your setupConversation assignment
Give each conversation an owner so everyone knows who is taking care of it.
Useful for your setupPrivate notes & @mentions
Leave context for teammates and bring the right person into the conversation. Visitors do not see internal notes.
Useful for your setupConversation tags
Organize requests by topic, product or whatever makes sense for your team.
Useful for your setupInbox filters
Focus on a project, agent or conversation status without switching accounts.
Useful for your setupMark as resolved
Close the loop when a question is answered, while keeping its history available.
Useful for your setupConversation reminders
Set a reminder to return to a conversation that needs another look.
Useful for your setupUrgency at a glance
From an easy-life fish to three hungry sharks: spot low, normal, high and critical conversations before you open them.
Useful for your setupRoom for your whole crew
Start with one person, work as a small pod, or bring a larger team into the same inbox.
Solo: 1 member · Pod: 3 · Fleet: 20Useful for your setup03
A little help from Orky
Choose when AI suggests, replies or steps aside.
Answers from your own knowledge
Give Orky your website, help articles, documentation and FAQs to ground replies in your business.
Useful for your setupAutomatic replies & escalation
Let Orky cover conversations when you are busy or offline, with a handover to a person when help is needed.
Useful for your setupAI drafts you approve
Ask for a suggested reply, edit the wording and decide when to send it. A draft is not sent on its own.
Useful for your setupLive human takeover
Step into an AI conversation with its context whenever a human answer is the right next step.
Useful for your setupAI control per conversation
Enable or disable AI in an individual conversation and keep control of where it helps.
Useful for your setupTwo-way translation
Read the original message, detected language and translation together. Reply in your language while your visitor reads theirs.
Solo translation: bring your own AI keyUseful for your setupOne-click writing shortcuts
Say hi, say goodbye, make small talk, talk about the weather or draft an AI answer from the composer.
Useful for your setupConversation summaries
Catch up on the key points before you take over or hand a conversation to someone else.
Useful for your setupChatGPT or Claude
Choose an AI provider for the way your team works.
Useful for your setupBring your own AI key
Use your provider’s key and pay the provider directly, with no Orka markup.
AI usage is separate from the planUseful for your setupPay-as-you-go AI
Prefer not to connect a key? Pay for the AI you use through Orka.
See current AI rates on the pricing sectionUseful for your setupGive Orky your own name
Make your AI teammate part of your brand with a custom name.
FleetUseful for your setup04
The person behind the message
Understand the visit before you write the reply.
Worldwide live visitor map
See where visitors are, zoom into a group and explore individual visitors across your projects.
Pod & FleetUseful for your setupLive visitor list
See who is online, which project they are visiting and the page they have open.
Useful for your setupVisitor details
Keep identity, email, location, language, local time and device information beside the conversation when available.
Useful for your setupCurrent page & recent activity
Understand the page a visitor is on and where they were just before asking for help.
Useful for your setupYour own customer attributes
Bring useful account details into the visitor profile, such as plan, account status or a link to your admin.
Requires your integration to supply the dataUseful for your setupCart context
See the products in a visitor’s cart, with quantity and value, when the connected store supplies them.
Requires connected cart dataUseful for your setupConversation analytics
Review your support activity and how your conversations are handled.
Pod & FleetUseful for your setup05
Answers people can find
A useful home for what your customers need to know.
A free help center
Give customers a place to find answers before they need to start a chat.
Included on every planUseful for your setupHelp in every language
Make your help center available in the languages your customers use.
Included on every planUseful for your setupYour own help center domain
Publish on your own domain or a branded orka.help address.
Included on every plan · Explore the help center ↗Useful for your setupBring your existing knowledge
Import help content from GitBook, Intercom, Crisp, Gorgias or Gleap.
Included on every plan · Explore the help center ↗Useful for your setupMarkdown editor & preview
Write clear articles in Markdown and preview them before publishing.
Included on every plan · Explore the help center ↗Useful for your setupCollections, sections & ordering
Organize articles into collections and sections, then choose their order.
Included on every plan · Explore the help center ↗Useful for your setupAutomatic article translation
Translate articles in the background from your chosen source language.
Included on every plan · Explore the help center ↗Useful for your setupEdit translations & spot outdated copy
Review translations by hand, translate missing articles and see when source edits make a translation outdated.
Included on every plan · Explore the help center ↗Useful for your setupSearchable help inside the widget
Let visitors search and read articles in the Help tab before starting a conversation.
Included on every plan · Explore the help center ↗Useful for your setupThe same knowledge for Orky
Published articles feed your AI agent as well as your public help center.
Included on every plan · Explore the help center ↗Useful for your setupDrafts, publishing & article filters
Search and filter articles by collection and state. Publish or unpublish when ready.
Included on every plan · Explore the help center ↗Useful for your setupArticle views & reader reactions
See which articles get read and how readers react to them.
Included on every plan · Explore the help center ↗Useful for your setupArticle URLs, excerpts & SEO fields
Set a URL slug, excerpt, meta title and meta description, with an autofill option.
Included on every plan · Explore the help center ↗Useful for your setupA help center that feels like yours
Customize its title, subtitle, color and website link, with translated public text.
Included on every plan · Explore the help center ↗Useful for your setup06
Room for real life
Give visitors a clear picture of when you are around.
Online & away status
Show whether a human is available before someone starts a conversation.
Useful for your setupYour average reply time
Set expectations with your real average response time in the widget.
Useful for your setupNight banner & working hours
Show your team’s local time and let visitors know when your humans are asleep.
Useful for your setupBreak day banner
Let people know you are taking time off and when they can expect you back.
Useful for your setupPanic banner
A real-life emergency? Put a clear heads-up in your widget when replies may take longer.
Useful for your setup07
A welcome that feels like you
Your brand, your people, your corner of the internet.
Your colors & your words
Customize your widget’s colors, welcome text and tone to match your website.
Useful for your setupWidget layouts & team profiles
Choose a welcome that puts your team front and center, from a simple messenger to a support crew.
Useful for your setupChristmas & Halloween themes
Give your widget a seasonal look while keeping the same helpful people behind it.
Useful for your setupRemove Orka branding
Give visitors a widget that carries your own brand throughout.
FleetUseful for your setup08
Set up. Show up. Anywhere.
From your first website to every project after it.
Install on your website
Add Orka to Shopify, WordPress, Webflow, SaaS products, landing pages and other websites.
Useful for your setupA simple setup
Connect a project and add the widget without a long technical setup.
Useful for your setupSDK for custom integrations
Connect your app and provide the customer context that matters to your team.
Useful for your setupiOS & Android apps
Reply from your phone when you step away from your desk.
Included on every planUseful for your setupA lightweight widget
Add a helpful conversation to your site with a widget designed to stay light.
Useful for your setupIP & country blocking
Keep unwanted traffic out of your chat with controls for individual IP addresses and countries.
Useful for your setup