Orka vs Gleap.

An ordinary support question may need a clear explanation. A bug report may need evidence that helps an engineer reproduce the failure. Those jobs overlap, but they are not identical. Gleap is particularly relevant when the same team needs to follow the issue from the customer conversation into product work.

Its bug reporting tools can attach screenshots, device information and technical logs, with session replay available for supported setups.

Orka is a sensible shortlist when your recurring job is answering accurately across a store, an app and a small SaaS. Project context, private notes, shared knowledge and human takeover cover that everyday support loop. Do not equate a visitor profile with a debugging recorder.

If replay or technical evidence is mandatory, make it a separate trial requirement rather than expecting an inbox feature to replace it.

The monthly base prices are $35 for Starter, $179 for Team and $359 for Pro. Starter is limited to one seat and one project; Team and Pro include unlimited seats and projects. The lower $29, $149 and $299 figures are annual billing equivalents.

Our calculator uses the monthly rates and does not multiply Team by the number of websites.

For three people with three projects, Gleap Team is therefore $179 before usage. Orka Pro is €29 with the same team and project count, in a different currency and with a different product scope. The relevant question is whether Gleap’s broader product-development workflow replaces other paid tools for you.

A larger team should also acknowledge the value of unlimited seats, rather than assuming every competitor grows its invoice with each colleague.

Gleap has a public help center, article collections, a custom domain and content inside its widget. The same knowledge informs Kai’s answers. It also documents article languages, translation and draft changes before publication. Those are substantive self-service capabilities, so this comparison does not award Orka an exclusive checkmark for having documentation.

In Orka, a multilingual help center and custom domain are included from Free. Published articles also help Orky, while source edits flag translations for review. The practical test is to update a real policy, check the widget result and ask the assistant a follow-up question.

A knowledge library earns its place when maintaining an answer is straightforward, not simply when its first article looks attractive.

Gleap currently lists Kai Support at $0.29 per resolution; a handoff to your team is not charged as a resolution. Its page also offers token-based Kai Support billing on request. Other agents and services can create additional usage charges. That is different from claiming all AI work is covered by an unlimited-seat subscription.

Orka separates the team plan from managed input and output token usage, with a provider-key option on Pro and Max. For a fair trial, record which replies actually answered the question, where a colleague stepped in, and what the measured usage cost. Do not assume a resolution equals one reply, or convert a token price into a fixed conversation price without a workload.

Use your own short questions and long exceptions in both products.

Gleap’s bug-reporting workflow can give engineering a marked screenshot, browser context and logs. It offers integrations into tools such as Jira, Linear and GitHub. For a software team receiving vague “it does not work” messages, reducing the time needed to reproduce a problem can be worth more than the difference between base subscriptions.

That is a different buying reason from ordinary website chat. Orka’s current catalogue establishes conversation, visitor and cart context, not an equivalent automatic replay-and-log capture system. Ask your engineers to evaluate one difficult report and ask your support team to evaluate one routine question.

The tool that wins one exercise need not win the other; decide which job consumes more of your week.

Orka supports automatic article imports from Gleap. Paste the public help-center URL during account creation or in the Help center tab, and the article import runs automatically. Once it is done, review the content, links and published destination before pointing customers to the new help center.

An article import is not a transfer of every conversation, roadmap item, bug report, integration or automation. Make an inventory of the history you must retain and the workflows you still use. Start with one product and a small group of teammates. Let them answer ordinary questions and pass an exception between colleagues before replacing the existing widget across your portfolio.

Choose Gleap when support is closely connected to collecting feedback and investigating software issues. Its unlimited team seats and projects deserve to be considered alongside those product tools. Choose Orka when you want a smaller support workspace with a free help center, multiple projects and clear control over when people or AI reply.

During a trial, ask an occasional teammate to find a conversation, read the relevant article, add a note and take over. Then repeat with a customer reporting an actual defect. Our recommendation is based on the documented scope of each product, not a hands-on benchmark or a universal claim that cheaper means better.

The useful answer is the one that fits the work your team really performs.

Orka Free is €0 for one person. Light is €9/month for two people, Pro is €29/month for three, and Max is €99/month for 12. Additional Max members are €8/month each. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features.

Max adds removal of Orka branding and a custom name and image for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected.

Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

On Light and above, team chat for two or more people, project permissions, saved replies, conversation search, file sharing, reminders, availability schedules, offline forms and analytics help organize the support day. On Pro and Max, Orky can use your help center, website, uploaded files and business instructions for drafts and automatic replies.

Human handoff includes custom keyword triggers, a confidence threshold, team notifications, assignment and the full conversation history. Orky also translates chats and help articles, summarizes conversations and scores urgency. Max adds satisfaction scores, teammate performance reports, the MCP server and higher API rate limits.

Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. Our linked feature catalogue covers the full toolkit, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled. The comparison table concentrates on the documented differences that are most likely to affect your choice.

This guide is published by Orka, not an independent review site. This guide was updated on 18 October 2026. Competitor facts are supported by the linked official product pages, documentation and developer-maintained listings; the update date describes this editorial revision, not a claim that every source was published or fully rechecked on that day.

Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

The comparison table uses documented product and pricing facts, with links to the original sources. Similar names are not treated as equivalent workflows: a typing indicator differs from a preview of unsent text, training knowledge differs from a public article site, and viewing a cart differs from changing an order.

The accompanying trial checklist helps you test the tasks that matter to your own team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result.

A fair comparison should help you choose well, even when the right choice is not Orka.