orkaCost per Support Ticket Calculator
Find the average cost of resolving one support ticket. Enter expenses and resolutions for the same team and calendar month.
Worked example
$12,000 in labor, $800 in software and $400 in other costs add up to $13,200. Dividing by 2,200 resolved tickets gives $6.00 per ticket.
How the calculation works
Add the monthly cost of the people who handle support, their tools and the overhead you allocate to the team. Divide by the count of distinct tickets resolved during that month. Keeping the team, period and resolution definition consistent makes month-to-month comparisons easier.
Frequently asked questions
What belongs in support labor costs?
Include wages, employer contributions and contractor invoices for time spent on support. For a founder or engineer who handles support part time, use the support share of their time.
Should I include AI-resolved tickets?
Include them when calculating a blended cost across human and automated support, and include AI usage fees in expenses. For a human-only figure, filter both expenses and resolutions to the human queue.
How should I count reopened tickets?
Count each distinct ticket once under your chosen resolution rule. For example, assign it to the month of its final resolution and use the same rule each month.