orkaSupport Tickets to FAQ Generator
Find the questions worth answering in your help center. Paste one ticket per line and optionally attach an answer your team has already verified.
Worked example
Paste “Where is my order?”, “How can I track my package?” and “How do I reset my password?” on separate lines. The output puts the two tracking tickets first and lists the password ticket separately. Add an approved tracking answer after a vertical bar to include it under the first heading.
How it works
Each nonempty line counts as one ticket. The tool groups exact matches, common English support intents and closely overlapping phrases, then orders topics by frequency. Each heading uses the first question in its group. A group with conflicting answers shows every supplied version for editorial review.
Frequently asked questions
What is the best input for a ticket-to-FAQ generator?
Use one short customer question or ticket subject per line. Remove signatures, customer names and conversation history. Enter separate questions on separate lines.
How does the tool decide which question comes first?
It counts tickets assigned to each group, then displays the largest group first. Groups with equal counts keep the order in which they first appeared.
Where do the FAQ answers come from?
Answers come from the text you provide after the vertical bar. An unanswered topic includes a reminder to write a verified answer. Use the ticket counts to decide which topic to write first.
Can I publish the file in a help center?
Download the Markdown draft, check the grouping and conflicting answers, then remove the internal ticket counts before publishing.