Live chat for
Shopify app developers.

For a founder or small team supporting several Shopify apps, Orka is built around that exact job: all project conversations in one inbox, merchant context, a help center and optional AI. If you need a specific enterprise process or a native commerce action, compare that requirement directly. “Best” depends on what your team actually needs.

A new app becomes another project in the same inbox. You do not need a separate support browser tab for each app. Conversations retain their project context, and you can focus on one project or handle the shared queue.

Yes. An app developer helps merchants configure software, understand app billing or troubleshoot an integration. A storefront team helps shoppers choose products, track deliveries and understand returns. Orka supports both contexts, and you can keep them as separate projects.

Cowlendar, BIG Digital Downloads, EZ Product Image Translate and Rapi Bundles use Orka. The app cards above link to their own Shopify listings.

Yes. Use Orka’s visitor-context SDK to attach the relevant information your app already knows. Keep the Shopify plan and your own app plan in separate fields. Your app supplies and refreshes these values; adding the widget does not automatically fetch private Shopify data.

Yes. Relevant attributes can include installation date, app plan, store domain, app version and onboarding stage. Send only information that helps with support, from a trusted source in your app.

Add your project’s snippet once in the shared head or equivalent script-loading layer of the embedded app you control. That is different from inserting it in a merchant’s storefront theme. Test it inside Shopify Admin, including navigation and smaller screens.

Shopify provides a Support API for a custom handler when the support-link extension points within your app. Your developer can connect that handler to the Orka widget opening action. Confirm the current App Bridge setup and test it in the embedded app.

Solo is free for one person, with unlimited projects and the multilingual help center. Pod is $29 per month for up to three people and Fleet is $99 per month for up to twenty. AI usage is separate.

Yes, when the answers are covered by your published articles, website or other configured knowledge. You can choose AI drafts that a person reviews, or automatic replies. Escalate uncertain, account-specific or sensitive issues to a human.

Do not assume that. Explaining a documented billing policy and executing a billing action are different capabilities. Use a person or an explicitly configured and verified integration for account changes.

Organize support around the correct project and its knowledge. Orka’s help center supports Markdown articles, collections, custom domains, imports, multilingual content and automatic translation. Visitors can read articles through the widget’s Help tab.

Yes. Two-way chat translation keeps original and translated messages together. Help-center articles can also be translated automatically and corrected manually. On Solo, conversation translation requires your own AI provider key.

Yes. Choose project access for each teammate, then use assignments, private notes, mentions and reminders to coordinate work. A shared inbox does not mean every teammate must see every project.

Orka supports imports from providers including GitBook, Intercom, Crisp, Gorgias and Gleap. Review links, formatting, collections and billing policies before publishing imported articles.

You keep one queue, with project labels and visitor context. Use assignments and priority signals to decide what needs attention. Orky can cover documented questions, but it does not remove the need for human judgment during incidents.

There is no guaranteed rating or review outcome. Orka gives you a way to answer clearly and consistently. Product quality, resolution, expectations and the merchant’s experience still determine their reaction.

Yes. You can support Shopify apps, SaaS products, websites and shops from the same inbox. Each project has its own identity and installation snippet.