orkaFree customer
support tools.
Check your chat widget, move a help center or plan your next support shift. Choose a tool to get started.
Live chat
Live Chat Detector
Identify live chat software on a public website. Scan a URL for Orka, Crisp, Intercom, Tidio, Gorgias and other chat embed signatures.
Chat Widget Preview
Customize an Orka chat widget on a real homepage or your own screenshot. Try the launcher, change colors and test the conversation on desktop or mobile.
Chat Welcome Message Generator
Write a website chat greeting for your homepage, pricing page, product page or checkout. Choose a language and show when your support team is available.
Knowledge base
Help Center to Markdown Converter
Convert a public help center article URL to a downloadable Markdown file with headings, lists, code and links. Preview the converted text before exporting.
Help Center Migration Checker
Prepare a help center migration from one public URL. Find linked article and collection candidates, discover advertised languages and export the inventory.
Help Center Redirect Map Generator
Match old and new help center article URLs from lists or XML sitemaps. Review exact matches, similar slugs and unresolved URLs in a downloadable redirect CSV.
Help Center Broken Link Checker
Check up to eight internal links on a public help center page. See HTTP status, source link text, broken destinations and links that need manual verification.
Support Tickets to FAQ Generator
Turn support questions into a ranked FAQ draft. Group repeated ticket subjects, count each topic and carry verified answers into a downloadable Markdown file.
Support operations
Live Chat Staffing Calculator
Estimate how many live chat agents to schedule in your busiest hour using chat volume, concurrency, occupancy and time away from the inbox.
Cost per Support Ticket Calculator
Calculate support cost per resolved ticket from monthly labor, software and overhead. See the individual contribution of each cost category.
Support Backlog Calculator
Estimate how many working days it takes to clear your ticket backlog while new tickets arrive. Compare daily arrivals with resolution capacity.
First Response Time Calculator
Paste two timestamp columns to calculate mean, median and 90th-percentile first response time. See unanswered tickets and results by arrival hour.
Ecommerce
WISMO Calculator
Estimate how many “where is my order?” requests your store receives, how many agent hours they take and the monthly labor cost of tracking inquiries.
Black Friday Support Forecast
Forecast Black Friday and Cyber Monday support volume from expected orders. Estimate the busiest day, daily ticket average and hands-on agent hours.
Ecommerce Contact Rate Calculator
Calculate support tickets per 100 orders. Compare two stores or periods and see how contact rate changes as order volume grows.
Shopify FAQ Generator
Generate a Shopify FAQ page from your own shipping, delivery, return, tracking and contact details. Copy the answers or download the FAQ as Markdown.
AI & writing
AI Support Cost Calculator
Estimate monthly AI support spend and cost per conversation using your model’s input and output token prices, message usage and monthly volume.
Support Conversation Anonymizer
Redact emails, web links, common phone numbers, IP addresses and order references in a chat transcript. Add names or addresses and review the result locally.
Support Translation Checker
Compare an original support reply with a translation for changed prices, links, order references, email addresses and ISO dates. See each missing or added detail.
Chat Transcript to Bug Report
Turn a customer support conversation into a Markdown bug report with quoted actions, observed behavior, environment and expected results for GitHub or Linear.
Frequently asked questions
Do I need an Orka account to use these tools?
All 20 tools are free to use here. Open a tool, change the sample inputs and run it without signing in.
Which tool should I use before moving a help center?
Start with the migration checker to list links on a public collection page. Use the Markdown converter for an individual article, then compare your old and new URL lists in the redirect map generator.
Can I export my results?
You can copy reports and calculator results. The redirect map and migration inventory also offer CSV downloads. The article converter, FAQ generators and bug report tool also offer text files you can keep or edit.