Effective Date: 3rd dec 2024
These Terms and Conditions govern your use of Orka, a live chat software operated by PENIDA, 14 Rue Charles IV, 75004 Paris, France ("we," "us," or "our"). By using Orka, you agree to these terms.
Information We Collect
We collect the following types of information:
Account Information: Name, email address, payment details, and business details provided during registration.
Usage Data: Information about how you use Orka, including logs of your interactions and messages.
Device Data: IP addresses, browser types, and other technical details.
How We Use Your Information
We use the information collected to:
Provide, maintain, and improve the Orka service.
Process payments and manage your subscription.
Communicate with you regarding updates, security, and support.
Analyze usage to improve performance and user experience.
Your data is handled in accordance with our Privacy Policy.
Information Sharing:
We do not sell, trade, or transfer your personally identifiable information to third parties. However, we may share information with trusted service providers who assist us in conducting our business, provided they agree to keep the information confidential.
Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction
Cookies:
We use cookies to enhance your experience on our website. You can choose to disable cookies in your browser settings, but this may affect your ability to access certain features of our site.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those websites.
Payment
Orka operates on a subscription basis. Fees are billed in advance and must be paid on time to maintain access to the service. Pricing and features are subject to change, and we will provide notice of any updates.
If you are a Consumer, you have the right to cancel this Agreement and request a refund within 14 days without providing any reason, except as outlined below. The cancellation period expires 14 days after the completion of the Transaction. To meet the cancellation deadline, you must notify us of your decision to cancel before the 14-day period ends.
However, any usage-based services already rendered, including but not limited to translations, artificial intelligence processing, or other resource-intensive features, will be charged and cannot be refunded. These deductions will be calculated based on your usage during the period prior to cancellation.
By using Orka during the cancellation period, you agree that these charges will apply.
Eligibility
Orka is intended for business users aged 18 or older. By using Orka, you confirm that you have the legal capacity to enter into this agreement and use the service in compliance with all applicable laws.
Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.
Governing Law
These Terms and Conditions are governed by the laws of France. Any disputes arising from the use of Orka shall be resolved through amicable negotiation. If no resolution is reached, disputes will be subject to the exclusive jurisdiction of the courts located in Paris, France.
By continuing to use Orka, you confirm your agreement to these Terms and Conditions. If you do not agree, you must discontinue use of the service immediately.
For any questions or concerns, contact us at pro@penida.fr
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